What are the responsibilities and job description for the Customer Service Supervisor position at Waste Connections?
We have an immediate opening for a multitasking Customer Service Supervisor to join our team at our Seekonk, MA location.
Responsibilities
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Responsibilities
- Supervise personnel, which typically includes hiring, firing and performance management through employee evaluations, training, work allocation, problem resolution and enforcing progressive discipline
- Manage daily administrative operations of a department including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit
- Oversee the customer service department
- Provide and/or oversee the provision of administrative assistance and support to the district manager, to include problem solving, project planning and management, fiscal management, day-to-day office coordination, and clerical services
- Assist with the development and implementation of reporting procedures
- Coordinate department programs, seminars, workshops, travel arrangements, special projects, and/or events; may coordinate program/project development and planning
- Promote Waste Connections standard operating procedures, which assure efficient environmentally correct and safe workplace practices
- Demonstrate the ability to become proficient in the use of proprietary operational systems
- Other duties assigned as needed
- Bachelors Degree preferred; equivalent work experience will be considered
- 1-2 years directly related supervisory expertise
- Management experience in a call center environment is preferred
- Knowledge of MS Word and Excel
- Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
- Organizing and coordinating skills
- Knowledge of accounting procedures
- Ability to communicate effectively, both orally and in writing
- Knowledge of management principles and practices
- Knowledge of supplies, equipment, and/or services ordering and inventory control
- Ability to analyze and solve problems
- Ability to gather data, compile information, and prepare reports
- Ability to foster a cooperative work environment
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
