What are the responsibilities and job description for the General Manager position at WashU Carwash?
General Manager – Car Wash
Job Level: Mid-Level Leadership
Location: Wheaton, IL
Status: Full-Time
Compensation: Salary bonus incentives
Benefits: We offer performance-based bonus opportunities, leadership autonomy, and the ability to directly impact site success and profitability. Team members also enjoy free car washes and the opportunity to earn additional income through sales-driven performance.
About Us:
WashU Car Wash is a modern express car wash company focused on delivering a fast, high-quality, and environmentally responsible car wash experience. Founded in 2017 in Plainfield, Illinois, WashU uses advanced technology and water-recycling systems to help conserve resources while still providing a superior clean. With multiple locations and a focus on innovation and customer experience, WashU is committed to making vehicle care quick, convenient, and sustainable.
About the Role:
Our mission is to be our communities' preferred car wash brand by obsessively pursuing excellence in all things. As a General Manager, you are responsible for delivering an exceptional customer experience and establishing your site as the top choice in your local market. You will oversee all aspects of site performance, including team leadership, operations, sales, and financial performance, with full ownership of your site’s P&L.
Key Responsibilities:
- Oversee all daily operations, including staffing, scheduling, and workflow management
- Lead, hire, and develop a high-performing team while driving accountability and engagement
- Deliver and maintain exceptional customer service standards and resolve escalated issues
- Own site financial performance, including sales growth, expense management, and profitability
- Drive revenue through memberships, local partnerships, and community engagement
- Ensure equipment functionality, facility cleanliness, and overall operational excellence
- Maintain compliance with safety standards, policies, and all applicable regulations
Key Requirements:
- Proven leadership experience with the ability to manage and develop teams
- Strong business acumen with an understanding of financial performance and P&L management
- Excellent communication, problem-solving, and decision-making skills
- Ability to operate effectively in a fast-paced, customer-focused environment
- Results-driven mindset with a focus on sales growth and operational efficiency
- Reliable and flexible, including availability for weekends and holidays as needed
No prior car wash experience is required—we provide on-site training to help you succeed.
This job description is not intended to be a comprehensive list of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.