NAVIGATOR

The Navigator is designed to assist the public with navigating the Michigan Legal Help website and providing support to visitors at the Washtenaw County Courthouse Legal Self-Help Center. The Navigator plays a key role in offering legal information, answering basic questions about court procedures, providing basic information about community services available, and coordinating services, but does not provide legal advice. The Navigator ensures that visitors have the resources they need to complete legal forms and understand basic court processes.

Essential Duties:

Assist visitors in using the Michigan Legal Help website to access legal information and court forms.

Answer basic questions about court procedures, forms, and processes while ensuring not to provide legal advice.

Welcome and direct visitors to appropriate resources within the Self-Help Center.

Stock and maintain resource materials, including printed legal forms and informational brochures.

Coordinate services and provide referrals to appropriate legal and non-legal assistance when needed.

Track and document daily visitor interactions and inquiries to ensure efficient service delivery.

Maintain a clean, organized, and professional environment within the Self-Help Center.

Ensure availability during operating hours and collaborate with SHC staff to address visitor needs.

The above statements are intended to describe the general nature and level of work being performed by employees assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Knowledge, Skills, and Abilities:

Communication: Ability to interact effectively with the public while clearly explaining available services.

Attention to Detail: Ensuring accurate information and resources are provided.

Problem-Solving: Ability to guide visitors through challenges without crossing into legal advice.

Professionalism: Maintaining a courteous, helpful demeanor while working in a busy courthouse environment

Strong customer service skills and the ability to communicate clearly with the public.

Comfort with computer systems and websites, particularly in helping others navigate online resources.

Ability to always maintain confidentiality and act professionally.

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer monitor and hearing and speech sufficient to communicate in person or over the telephone. Must be able to bend, reach and lift up to twenty-five (25) pounds or exert 25 pounds of force consistently. These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Possession of a high school diploma or its equivalent.

A minimum of one (1) year of customer service experience. Experience in a legal or courthouse setting is preferred, but not required.

This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to specific job-related knowledge for successful job performance.