POSITION TITLE: Case Manager I – Bay Area

CLASSIFICATION: Non Exempt

DEPARTMENT: TANF

SUPERVISOR: Site Manager

GRADE: NE12- $25.09 ($52,201) -$37.64 ($78,303)

Position Summary:

Under direct supervision, the Case Manager I works closely with Native American families who are in need of and are eligible to receive Temporary Assistance for Needy Families (TANF) from the Washoe Native TANF Program (WNTP). Case Managers must positively support participants with identifying their needs, assist them in obtaining skills and increase abilities with the long-term goal of self-sufficiency Maintain confidentiality of all privileged information.

Essential Duties & Responsibilities:

• Interview applicants, gather and review documentation, and evaluate applications for eligibility. Must be able to interpret and explain applicant’s rights and responsibilities and answer questions about the TANF program.
• Determine benefit status at the time of application, on an ongoing monthly basis, and annual re-certification.
• Communicate status of benefits, payment distribution information, and any changes in program rules or eligibility requirements to participants.
• Investigate irregularities on program applications/forms and evaluates information for duplication of services to ensure the prevention of program fraud.
• Collaborate and develop a Plan with objectives that will help the participant reach their desired goals for self-sufficiency during the time they receive WNTP benefits. Monitor their progress and adjust the plan as needed to ensure they are making progress toward their goals.
• Determine current challenges that hinder the individual participants from reaching goals and make appropriate referrals to other staff and community resources for immediate services and assistance to resolve those challenges.
• Review Support Service Requests (SSR) and determine whether it is necessary, reasonable, and allowable. Ensure the most cost-effective solutions are used.
• Apply appropriate sanctions, reductions, and suspensions when a participant does not comply with program requirements. Develop an appropriate Compliance Plan with participant to outline and explain the requirements necessary to return to being compliant. Prepare and maintain records, monthly reports, and other documents as requested by the Site Manager and Executive Management.
• Conduct participant home visits as assigned or as necessary.
• Enter and maintain participant data with accuracy, organization, and completeness in an automated system and physical case files. Maintain strict confidentiality of all facets of programs and participant records.
• Edit and review all correspondence and documents for correct grammar, punctuation, and spelling.
• Performs other duties as required.

Minimum Qualifications:

• Associate’s Degree and one year case management experience in a relevant case management field and/or equivalent combination of education and experience.
• Preference will be given to qualified Native American Indians.

Knowledge, Abilities, Skills, and Certifications:

• Knowledge of Native American culture and values.
• Knowledge of the general goals and purpose of WNTP, including the Tribal Family Assistance Plan and the services to be provided.
• Knowledge of policies and procedures governing TANF and/or regulations pertaining to assistance programs.
• Knowledge and familiarity with community resources that provide ancillary services such as transportation, childcare, housing, training, and health services.
• Knowledge of records management procedures.
• Knowledge in budgeting, eligibility determination for services, and direct entry of data into a computer-based program.
• Ability to communicate effectively in the English language both verbally and in writing using proper spelling, grammar, and punctuation; and perform basic arithmetic.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds, employees and officials.
• Ability to gather data, compile information and prepare reports.
• Ability to be organized and detail oriented while handling multiple tasks and meet deadlines in a fast-paced environment.
• Skill in operating business computers and office machines, in a Windows environment.
• Skill in analyzing problems, projecting consequences, identifying solutions, and implementing recommendations.

Physical Demands:

While performing the duties of this job, the employee regularly is required to sit and walk; use hands/arms/fingers to reach, lift, handle, or feel; and talk or hear. . The employee occasionally is required to stand, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. The employee occasionally is required to operate a motor vehicle and have the ability to travel to other sites and training locations with possible overnight stays.

Work Environment:

Work is generally performed in an office setting with a moderate noise level.