IT Associate

Job Title: IT Support

Department: IT

FLSA Status: Exempt

Schedule: 8 am - 4 pm Monday-Friday

Reports to: Director of Technology

Compensation: $55,577 - $58,356/year 

The Washington Yu Ying Public Charter School is a leader in Chinese Immersion education, achieving high levels of academic and organizational success.. Our diverse and inclusive community reaches far beyond the walls of our building. Here at Yu Ying our teachers, staff and families are collaborators, who together, are raising the next generation of culturally fluent and well-rounded global citizens.

Position Overview: The IT Support staff member’s main focus is the daily management of various devices and systems. They receive, address, and resolve IT queries and maintain the overall IT functions. The IT department is responsible for ensuring that all technological devices and software are reliable and continually operational to ensure that school staff have the ability to excel in their role, and students have the necessary tools to learn. The position provides day-to-day technology support across two nearby campuses. 

Essential Responsibilities, including but not limited:  

• Organize and maintain electronic business devices including macbooks, ipads, chromebooks, and other hardware or software, as needed. 
• Support peripheral devices such as phones, printers, projectors, speakers, etc.
• Create, manage and maintain an IT query ticket system to receive, track and resolve incoming requests. 
• Respond to daily support requests, prioritizing them, and communicating their status updates quickly and accurately to the appropriate staff. 
• Maintain an inventory of all IT equipment by updating, reviewing and reconciling, regularly.
• Manage devices and user accounts in a variety of management systems and services.
• Maintain, monitor, and troubleshoot network equipment.
• Create and maintain documentation and standard operating procedures.
• Perform regular operational support duties around arrival, dismissal, and lunch.

Qualifications: 

• Bachelor's degree.
• Experience in technology support.
• Knowledge of Apple and Google systems required.
• Excellent verbal and writing communication skills.
• Strong attention to detail and persistence in problem solving.
• A curiosity and willingness to research and learn about new and existing technologies. 
• Strong time management skills and the ability to effectively work under the pressure imposed by the high volume of work.
• Knowledge and fluency in Mandarin is preferred

Benefits Package:

Generous Paid Time Off

• 20 Vacation Days
• 6 Sick Days
• 11 Federal Holidays
• Chinese New Year
• Modified Summer Break

Insurance Benefits

• Comprehensive Healthcare option
• Dependent Coverage
• FSA/HSA Options
• 100% Company Covered Life Insurance Option
• Short & Long term Disability Insurance
• Dental Coverage

Work-Life Balance Assistance

• Public Transit Assistance
• Staff Preference Enrollment in Yu Ying
• On-Site Daycare (Ages 3 months - 3 years)
• Professional Development Opportunities
• Annual Bonus Opportunities/Monetary Rewards
• 3% 401K Match

Terms of Employment:

Working Environment: In-school. The role is based on-site and will grow to include another campus, which will result in interaction with students, parents and staff. 

Physical Demands:  This role may contain physical demands that would require reasonable accommodations to be made to enable individuals with disabilities to perform the essential responsibilities of the job. Should reason be required, the HR department must be notified to discuss the physical demands of the job.

* Washington Yu Ying PCS reserves the right to change and update policies, procedures, protocols and this job description/agreement and any addenda as needed. Employees will be notified in a timely manner of such changes by email or in staff meetings and provided an updated copy of this job description/agreement.