IT Network and Telecommunications - Entry

Description

About the Agency & Division:
The Washington State Patrol is committed to being an Equal Opportunity Employer and strives to foster an environment in which everyone is encouraged to be their authentic selves, communicate openly, and act with courage. The WSP is dedicated to promoting fair and equitable hiring, training, and promotional practices through innovative recruitment and retention strategies.

The Electronic Services Division (ESD) supports all goals, most directly Sustaining and Enhancing agency infrastructure and business processes, by improving collaborative outcomes between WSP business and technology divisions, using consistent planning processes, increasing business continuity capabilities, and providing quality communication services.

Duties

This position supports and maintains the WSP statewide data network as well as network connections to partner agencies (federal, state, and local). The position normally works with a senior network staff member who oversees work methods, documentation standards, and task completion. This position works closely with technical and project staff in the agency’s Information Technology and Communication Divisions.

Our new teammate will be able to:

• Troubleshoot, diagnose, conduct root cause analysis and resolve client authentication, DHCP, 802.1x port security issues across the network.
• Travel to WSP offices and locations around the state as necessary to assess, specify, estimate, install, configure, or troubleshoot any network related items.
• Installing, configuring, testing new hardware to replace legacy equipment to meet the continuing needs of the Washington State Patrol.
• Install, configure, and test new network (router, switch, access points) and VoIP equipment
• Remove legacy equipment and replace with new equipment.
• Assists in maintaining inventory all IT network and VoIP devices in owned and used by Electronic Services Division.
• Update agency inventory control documentation, and process for disposition through the State surplus process.
• Manages inventory of network resources including routers, switches, wireless access points, and VoIP phones.
• Documents all network inventory in WSP's inventory management system in accordance with published instructions.
• Create, update, and maintain network documentation to include physical network infrastructure layout(s), network diagrams, and configurations.
• Responding to WSP staff and WSP business groups for common, routine telephone services changes.
• Configure and troubleshoot WSP owned telephone systems (VoIP).

Qualifications

Required Qualifications:

• High School diploma or GED
• Two years IT work experience in an enterprise network environment.
  • Configuring, monitoring, and troubleshooting routers and switches, primarily CISCO.
  • Configuring, monitoring, and troubleshooting VoIP systems primarily CISCO.
  • Configuring, monitoring, and troubleshooting wireless access points, primarily CISCO.

The full position description is available upon request.

Why work for the Washington State Patrol?

• A healthy life/work balance by offering flexible schedules and telework options for most positions.
• An Infants at Work Program that is based on the long-term health values of infant-parent bonding and breastfeeding newborns.
• Continuous growth and development opportunities.
• Opportunities to serve your community and make an impact through meaningful work.
• Employment opportunities that recognize military veterans and/or military spouse per Governor Executive Order 19-01.
• Qualification for the Public Loan Forgiveness Program.

Equity Competencies

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

The Washington State Patrol does not provide immigration sponsorship; therefore, applicants must possess work authorization that does not require employer sponsorship.

Supplemental Information

For more information regarding how to apply for this position, please click here.