What are the responsibilities and job description for the DSHS ESA Administrative Assistant 3 position at Washington State Department of Social and Health Services?
Description
DSHS ESA Administrative Assistant 3
Are you ready to contribute to a mission-driven organization dedicated to making a difference in people's lives? The Department of Social and Health Services (DSHS ), Economic Services Administration (ESA) , Community Services Division (CSD), is seeking a full-time Administrative Assistant 3 to join the Northwest Team at the Statewide Customer Service Contact Center.
In this role, you will handle high-level administrative support duties, providing crucial support to the Northwest Team Administrator. Your work will be key to the effective operation of CSD Administration within the Statewide Customer Service Contact Center, and you will collaborate with co-located Community Services Offices.
Some Of What You’ll Do
High school diploma or equivalent
AND
Three years of clerical, office or administrative experience.
OR
An Associate’s degree in business administration, public administration, or a closely related field may substitute for experience.
AND
One year of experience as an Administrative Assistant 2 or two years as an Administrative Assistant 1.
Equivalent education/experience.
NOTE: Some positions may require keyboarding or typing accurately at a net speed of 50 words per minute or faster.
Preferred Knowledge, Skills And Abilities
Questions? Please contact DSHS Recruiter and reference 02543.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
DSHS ESA Administrative Assistant 3
Are you ready to contribute to a mission-driven organization dedicated to making a difference in people's lives? The Department of Social and Health Services (DSHS ), Economic Services Administration (ESA) , Community Services Division (CSD), is seeking a full-time Administrative Assistant 3 to join the Northwest Team at the Statewide Customer Service Contact Center.
In this role, you will handle high-level administrative support duties, providing crucial support to the Northwest Team Administrator. Your work will be key to the effective operation of CSD Administration within the Statewide Customer Service Contact Center, and you will collaborate with co-located Community Services Offices.
Some Of What You’ll Do
- Serves as the Administrator’s delegated representative for coordinating contact center information, responding to inquiries, and resolving issues with a large number of staff and vendors in a timely and professional manner
- Prepares and delivers technical information to large groups of staff through written materials, presentations, and verbal communication
- Coordinates all travel arrangements and maintains accurate records of travel itineraries
- Performs advanced tasks using Word, Excel, Visio, and other Microsoft Office applications, including data processing, document merging, sorting, and integrating text with graphics, spreadsheets, and data files. Proficient in scheduling, coordinating, and troubleshooting video conferencing platforms
- Develops, updates, and maintains financial and office documentation; applies the Administrator’s delegated signature when appropriate; attends meetings and represents the Administrator as needed; manages office record-keeping and filing systems
- Monitors compliance with administrative policies and internal controls. Acts on behalf of the Administrator during Risk Assessments and Self-Evaluations and serves as a designated representative in meetings
- Provides recommendations for improving internal controls and oversees budget-related activities, including monitoring expenditures for travel, training, supplies, and equipment
- Manages procurement, inventory, and ongoing oversight of office space, equipment, and related resources
- Builds and maintains effective working relationships with staff, leadership, and external partners
- Coordinates unit operations by managing calendars, scheduling meetings, and ensuring efficient workflow
- Serves as a liaison between managers and staff by communicating assignments, tracking progress, and relaying information as needed
- Acts as records coordinator for multiple units, ensuring compliance with retention and documentation standards
High school diploma or equivalent
AND
Three years of clerical, office or administrative experience.
OR
An Associate’s degree in business administration, public administration, or a closely related field may substitute for experience.
AND
One year of experience as an Administrative Assistant 2 or two years as an Administrative Assistant 1.
Equivalent education/experience.
NOTE: Some positions may require keyboarding or typing accurately at a net speed of 50 words per minute or faster.
Preferred Knowledge, Skills And Abilities
- Proficient in Excel, Visio, Word, and video-conferencing tools; able to use multiple applications simultaneously
- Communicates professionally with diverse customers, including de-escalating difficult interactions and maintaining confidentiality
- Strong multitasking, time-management, and organizational skills; able to work independently or as part of a team
- Accurately directs customers to appropriate resources and applies relevant WACs, RCWs, and Administrative Policies
- Efficiently maintains and retrieves physical and electronic files; knowledgeable in DSHS Risk Assessment and Self-Evaluation procedures
Questions? Please contact DSHS Recruiter and reference 02543.
The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA individuals, immigrants and refugees, and families building financial security.
Supplemental Information
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.
Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.