What are the responsibilities and job description for the Economic Support Program Trainer position at Washington County (MN)?
This is a Program Trainer position in a Financial Assistance Unit working with cases entered and managed in MAXIS and MEC2. This position is responsible to train and guide staff in determining eligibility and ongoing case management for families programs in Washington County. Programs include MFIP, SNAP, Child Care Assistance, Emergency Assistance and MAXIS Health Care programs.
- Experience interacting with and providing services to individuals from a variety of cultural and ethnic backgrounds
- Production experience in MAXIS determining eligibility for Families programs, including MFIP, SNAP, CCAP, Emergency Assistance and MAXIS Health Care
- Experience training others in the administration of Minnesota public assistance programs
- Leadership experience
- Experience managing performance measurements through case reviews
- Experience managing statistics through Excel, Sharepoint or Access
- Public speaking
- Experience reviewing and completing State Agency Appeal Forms, gathering supporting data to support county decisions and orally presenting information to an appeals judge.
HOURS / DAYS: 8:00 a.m. - 4:30 p.m., Monday-Friday. Work schedules (hours and days) and location are subject to change based on department needs.
ANTICIPATED HIRING RATE: $31.06 - $42.36 Hourly
E-Verify Participation: Washington County participates in the federal E-Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.
E- Verify Participation Poster
Right to work PosterThe Economic Support Program Specialist serves as a policy expert to ensure compliance with county, state, and federal program guidelines and assists in meeting departmental goals and outcomes in multiple public assistance programs.
MINIMUM QUALIFICATIONS: This position requires four years of full-time work experience as a public assistance eligibility specialist or equivalent. A Bachelor's degree may substitute for up to one year of required eligibility specialist experience.
PREFERRED QUALIFICATIONS: A Bachelor's degree is preferred.
CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE
Core Competencies outline essential business and professional traits necessary to perform this job.
• Promote a diverse, culturally competent, and respectful workplace;
• Demonstrates knowledge of various training techniques and styles;
• Demonstrates knowledge of community resources and other programs including employment resources;
• Demonstrates knowledge of mandatory reporting criteria;
• Demonstrates knowledge of family law and related statutes;
• Demonstrates skills in explaining complex rules and programs so they can be understood by people of diverse socioeconomic and cultural backgrounds;
• Demonstrates ability to apply the principles and practices of public human services programs;
• Demonstrates ability to read, understand, apply and explain complicated and detailed correspondence and reports, regulations and policy directives;
• Demonstrates ability to analyze and interpret written, numerical and verbal data from various sources and enter data accurately into computerized systems;
• Demonstrates ability to perform mathematical computations accurately and quickly; and
• Demonstrates ability to prepare, clear, concise and accurate records and reports.
• Train departmental staff on program rules and regulations;
• Design, coordinate and provide specialized training and orientation to staff;
• Document and report staff progress to supervisors;
• Analyze, research, and interpret county, state and federal policy and law;
• Provide leadership, team development, and case consultation to staff;
• Assign and schedule work, mentors and develops staff;
• Participate in the selection and hiring of staff;
• Review work of staff to ensure program compliance;
• Complete and respond to quality control and assurance reviews;
• Assist the supervisor in the day-to-day management of work;
• Provide work direction in absence of supervisor;
• Work with stakeholders to understand and resolve program concerns and complaints;
• Evaluate designated programs, policies and procedures to improve or enhance operations;
• Coordinate statistical report preparation;
• Evaluate legal and case records, client statements, risk factors, regulatory and statutory requirements to help guide determinations, uphold agency actions in appeals or present the County's positions in administrative/court hearings and functions;
• Collaborate with county and state staff in the on-going development and improvement of technology;
• Manage access to technology systems; and
• Serve on internal and external committees and multi-disciplinary teams.
Perform other duties as assigned.
WORK ENVIRONMENT
Work is sedentary in nature performed within the Government Center and satellite offices. Continuous contact with the public, other staff and other agencies. Lifting requirement of 20 pounds on an occasional basis. Wrist and finger manipulation due to filing, compiling, calculating, or computer work. Equipment used will include computer, typewriter, calculator, telephone, copy/fax machine and others. Exposures may include but be not limited to disagreeable odors, communicable diseases, bodily fluids, difficult and challenging behaviors. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position's essential functions.
This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time.
Salary : $31 - $42