What are the responsibilities and job description for the Lobby Ambassador position at Washington Athletic Club?
Description
As one of the nation’s premier private athletic clubs and a Seattle institution, The Washington Athletic Club (WAC) is not simply a place to work, but a place to belong. The WAC features extensive amenities, such as fitness centers, a stunning pool, three restaurants, a hotel, a spa, banquet halls, and more. Built in 1930, our beautifully maintained 21-story building in downtown Seattle has landmark status.
The WAC is seeking individuals who are dedicated to being the best and are willing to embrace the Club’s five core values: Leadership, Excellence, Integrity, Service and Sensitivity.
OVERVIEW
The Lobby Ambassador creates memorable guest experiences through exemplary service and dedication. From welcoming members and guests into the Club, assisting guests during check-in to checkout, and everything in between, this role caters to our member and guest needs.
POSITION RESPONSIBILITIES
· Provide a warm and welcoming atmosphere for all members and guests
· Escort guests to their room; explain the heat/air thermostat and TV functions; offer to fill ice bucket, store clothing, and bring out luggage rack; offer to empty and hang garment bags into closet
· Pick up and deliver guest luggage to guestrooms as requested; assist with luggage storage as requested
· Ensure that the reception area and Lobby are maintained in a clean, organized manner
· Respond to guest complaints or concerns in a prompt and professional manner
· Maintain expert knowledge in all areas of the Club and the city to best assist guest inquires and needs
· Assist and relieve security officer for breaks and lunches
· Other duties as assigned.
Qualifications
· A minimum of one (1) year successful customer service experience
· High School Diploma or equivalent
· Strong communication skills and a customer service mindset
Your next great opportunity starts here—join us!
Salary : $27