What are the responsibilities and job description for the Service Technician position at WASH?
WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!
Are you a problem-solver who loves to be out in the field? This job is for you! Our Service Technicians provide mechanical repairs to washers and dryers at customer locations within their assigned region. Service Technicians keep our machines running smoothly to meet customer expectations or the need for repeated service needs. The ideal candidate is someone who enjoys working independently and has a very strong mechanical aptitude.
To support your success in this role, we offer hands-on training, equipment and tools are provided, and we provide a company smart phone to help you with work communication. We offer advancement opportunities. Many of the leaders in our company started in the field. If you are looking for a career that will challenge and engage you, focused on customer care and quality service, then we are the company for you.
What You’ll Do
Are you a problem-solver who loves to be out in the field? This job is for you! Our Service Technicians provide mechanical repairs to washers and dryers at customer locations within their assigned region. Service Technicians keep our machines running smoothly to meet customer expectations or the need for repeated service needs. The ideal candidate is someone who enjoys working independently and has a very strong mechanical aptitude.
To support your success in this role, we offer hands-on training, equipment and tools are provided, and we provide a company smart phone to help you with work communication. We offer advancement opportunities. Many of the leaders in our company started in the field. If you are looking for a career that will challenge and engage you, focused on customer care and quality service, then we are the company for you.
What You’ll Do
- Performs field service to test and repair malfunctioning washers and dryers
- Uses test equipment to determine condition of machines
- Examines machines during operating cycles to detect excess vibration, overheating, fluid leaks, and loose parts
- Disassembles machine and examines mechanical and electrical parts
- Replaces worn or defective parts such as switches, pumps, bearings, transmissions, belts, gears, blowers, and defective wiring
- Replaces and adjusts motors
- Reassembles appliance, adjusts pulleys, and lubricates moving parts
- Advises dispatch department of equipment in the field that should be replaced
- Drives a company vehicle to and from work locations
- Maintains company vehicle fluid levels, tire pressure, and keeps vehicle clean
- Maintains stocks of replacement parts for servicing coin operated washers and dryers
- Contacts apartment managers and customers to insure good customer relations
- Good driving record
- Strong customer service and problem-solving skills
- Must possess effective English communication skills (oral and written); bilingual communication skills (English and Spanish) are desirable
- At least 2 years of mechanical experience and electrical knowledge and/or training
- Must be able to lift 50 pounds on a regular basis and occasionally move 200 pounds or more with a dolly/hand truck
- Prior washer/dryer repair experience is desirable