CUSTOMER SERVICE REPRESENTATIVE

Job Summary:

Serve as a key point of contact for customers by receiving, reviewing, and processing orders with accuracy and efficiency, ensuring alignment with company standards while delivering positive and professional customer experience.

Essential Functions:

· Sales Support & Customer Interaction

Provides daily sales assistance, interacts with customers, manages account data, and supports customer relationship management.

· Order Management & ERP Processing

Reviews and enters orders into ERP systems, acknowledges purchase orders, and ensures accurate order fulfillment.

· Cross-Functional Collaboration

Works closely with sales teams and other departments to coordinate efforts, share insights, and support strategic initiatives.

· Communication & Reporting

Delivers clear verbal and written communication, generates reports, collects feedback, and follows up on leads.

· Task & Schedule Management

Completes assigned tasks on time, follows instructions precisely, remains flexible for overtime, and aligns with core values.

MIN EXPERIENCE

Skills and Abilities Summary:

· Communication & Documentation

Exhibits strong verbal and written communication skills, including accurate professional writing and report preparation.

· Computer Proficiency & Systems Use

Demonstrates strong computer skills and effectively uses software systems for documentation and task management.

· Self-Motivation & Discipline

Works independently with personal discipline and initiative to meet objectives without constant supervision.

· Team Collaboration

Engages effectively with team members to support shared goals and ensure smooth workflow.