Skier Services Assistant Manager

The Skier Services Assistant Manager is responsible for the day-to-day operation of Wasatch Peaks Ranch Skier Services, including Ski Check, the Member Locker Room, Guest Day Lockers, rental lockers, overnight storage, locker access support, and overall member and guest flow.

This position serves as the primary operational leader for the department and is responsible for building and executing staff schedules, supervising daily operations, maintaining service and facility standards, managing timecards, coordinating training, supporting staff performance, and ensuring consistent execution across all Skier Services functions.

The Assistant Manager works closely with the Outfitters & Skier Services Manager on staffing, performance management, purchasing, member issues, operating procedures, and larger departmental decisions. This role requires strong hospitality judgment, operational discipline, ski-industry knowledge, and the ability to lead a team in a high-touch private club environment.

The Member Locker Room operates year-round, making this position responsible for maintaining continuity of the locker and storage operation beyond the winter season.

Reports To: Outfitters & Skier Services Manager
Employment Status: Full-Time, Year-Round, Salary
Schedule: Weekends and holidays required; schedule varies based on operational needs

Essential Duties and Responsibilities

Daily Operations:

• Lead the day-to-day operation of all Skier Services areas.
• Ensure Ski Check, Member Locker Room, Guest Day Lockers, rental lockers, and storage areas are properly staffed, organized, clean, and ready for use.
• Build the department schedule and manage daily staffing deployment based on business volume, member activity, weather, holidays, events, and operational needs.
• Submit schedules to the Outfitters & Skier Services Manager for approval and maintain the approved schedule throughout the operating period.
• Manage employee timecards and address routine payroll or scheduling discrepancies.
• Lead opening, closing, daily reset, and operational-readiness standards.
• Maintain a visible presence within the operation and step into frontline functions when needed.
• Adjust staffing and assignments throughout the day to support changing demand.

Team Leadership and Development:

• Directly supervise Skier Services Supervisors and Attendants.
• Lead daily pre-shift communication, staff assignments, and operational priorities.
• Support onboarding, training, and continued development of all Skier Services staff.
• Establish and reinforce clear service, safety, cleanliness, equipment-handling, and communication standards.
• Provide regular coaching and feedback to employees.
• Address performance, attendance, conduct, and employee-relations matters in coordination with the Outfitters & Skier Services Manager.
• Participate in candidate interviews, hiring recommendations, formal performance conversations, and disciplinary processes in coordination with the Manager.
• Develop Supervisors to independently lead daily operations.

Locker and Storage Program Operations:

• Oversee the daily operational administration of:
  • Member Locker Room
  • Rental lockers
  • Guest Day Lockers
  • Locker access and credentials
  • Overnight storage
  • Long-term equipment storage
  • Locker records and operational documentation
• Maintain accurate records and ensure locker access systems are properly administered.
• Support members and guests with access issues, storage questions, and operational concerns.
• Coordinate seasonal inventory, storage records, and shutdown/startup procedures.
• Maintain the year-round readiness of the Member Locker Room.
• Escalate member locker assignment decisions to the Outfitters & Skier Services Manager

Ski Check and Equipment Handling:

• Ensure Ski Check operates accurately, efficiently, and consistently.
• Maintain standards for ski and pole storage, retrieval, staging, identification, and end-of-day returns.
• Ensure member and guest belongings are handled carefully and securely.
• Oversee long-term and seasonal equipment storage processes.
• Investigate misplaced equipment, storage discrepancies, or equipment-handling concerns.
• Ensure equipment-handling areas remain organized and serviceable.

Member and Guest Experience:

• Maintain a highly professional, proactive, and personalized service environment.
• Ensure staff recognize members when possible, anticipate needs, and develop familiarity with member equipment and preferences.
• Handle routine and elevated member service issues and coordinate more significant concerns with the Outfitters & Skier Services Manager.
• Work closely with other WPR departments to support seamless member arrivals, departures, storage needs, and daily activity.
• Ensure Guest Day Locker use remains intuitive and well supported.
• Maintain discretion and professionalism in all member and guest interactions.

Facility and Presentation Standards:

• Maintain high standards of cleanliness, organization, and appearance throughout Skier Services.
• Ensure staff complete ongoing locker-room resets, trash removal, surface cleaning, water and snow management, and restroom tidying as needed throughout the day.
• Identify maintenance issues and communicate them to the appropriate internal team.
• Ensure operating supplies remain stocked and ready.

Purchasing and Administration:

• Purchase routine departmental supplies within established guidelines.
• Maintain appropriate operating par levels.
• Work with the Outfitters & Skier Services Manager on larger purchases, contracts, capital needs, and budget decisions.
• Support departmental operating-expense tracking and communicate emerging needs or variances.
• Maintain operational records, checklists, incident documentation, shift notes, and other department reporting.
• Work comfortably with department technology, locker systems, scheduling tools, communication platforms, and operational software.

Compliance and Safety:

• Follow and enforce all applicable WPR policies, procedures, safety standards, and expectations outlined in the WPR Employee Guide.
• Ensure staff understand and consistently follow department SOPs.
• Promote safe equipment handling, clean work areas, and appropriate response to winter conditions.
• Report incidents, safety concerns, facility issues, and member-related concerns promptly.

Qualifications:

Required:

• Strong hospitality or guest-service background with demonstrated leadership experience.
• Ski-industry knowledge and familiarity with ski equipment, mountain-resort operations, or winter guest flow.
• Demonstrated ability to lead staff, organize daily operations, and manage changing priorities.
• Strong communication, organization, judgment, and problem-solving skills.
• Ability to work effectively with high-expectation members and guests.
• Ability to remain calm and professional during high-volume periods.
• Comfortable learning and managing operational systems and technology.
• Ability to work weekends and holidays.
• Must be at least 18 years old.

Skiing or snowboarding ability is not required.

Physical Requirements:

• Ability to lift and carry up to 50 pounds.
• Ability to stand, walk, bend, reach, and move for extended periods.
• Ability to regularly handle skis, poles, boots, luggage, equipment bags, and other member belongings.
• Ability to work in areas affected by snow, ice, water, cold temperatures, and high winter traffic.