What are the responsibilities and job description for the Sr. IT Support Technician position at Warrior Insurance Network?
We are seeking the ideal candidate to join our team in a Sr. IT Support Technician role. They will perform PC Support, basic systems administration, network security, user account management, wireless network management, documentation. Providing IT-related information and guidance to all users throughout the Organization. The Sr. IT Support Technician will resolve any trouble tickets relating to technical difficulties with hardware and software. The Sr. IT Support Technician will assist with installing, repairing, monitoring and maintaining all PC equipment, including printers, and communication equipment.
**This is an on-site position reporting to the Bedford Park, IL corporate headquarters Monday-Friday.
DUTIES & RESPONSIBILITIES:
- Troubleshoot all desktop/laptop/network/phone issues.
- Maintain an inventory of hardware and software.
- Manage the corporate network including servers and workstations.
- Monitoring the servers for hardware/software performance issues.
- Plan and coordinate upgrades, patches and new corporate technologies.
- Monitor daily and weekly backups.
- Install and maintain Multifunction printers
- Serve as in-house Microsoft software resource for Microsoft operating systems and applications, including PowerPoint, Outlook, Word, and Excel
- Responsible for leading and delegating the Support Team staff members.
Knowledge, Skills & Abilities:
Technical Skills:
- Bachelor's Degree and/or Certifications and 4-5 years' experience preferred.
- Advanced technical expertise of IT Service Desk experience required.
- Leadership training or experience is desired.
- Preferred Experience with Zendesk Service Desk software and Asset Sonar Inventory Management systems.
- Ability to resolve 2nd-3rd tier support issues.
- Ability to communicate with C-Level staff effectively.
- Desktop deployment and support skills for Windows 10 desktops/laptops.
- Familiarity with network and endpoint monitoring software.
- Familiarity with backup and recovery tools.
- Familiarity with firewalls, wireless access points and managed switches.
- Phone system and cabling experience.
- Printer management and troubleshooting skills.
- Experience with setting up Microsoft based systems, support mechanisms, and architectures.
- Server support skills for Windows Server 2012 .
- Solid network analysis and troubleshooting skills.
- Exchange Server/Microsoft 365 integration and management.
Non-Technical Skills:
- Solid written and verbal communication skills.
- Ability to communicate status of tasks and changes (daily, progresses, and milestones).
- Ability to prioritize tasks and manage overall workload.
- Must be comfortable working in a small, fast moving environment and willing to step up and take responsibility for their deliverables.
- A self-starter able to work with minimal supervision.
- Must have keen attention to detail and quality of work.
- Effective organization skills, with the ability to simultaneously work on multiple projects.
- Ability to communicate and interact with a diverse group of perspectives.
- Strong customer service orientation.
Salary : $52,500 - $90,000