FastLane Convenience Store Manager #6 James Road

Job Overview

The Manager is responsible for leading daily store operations to drive overall performance, growth, and profitability. This role ensures an exceptional customer experience by upholding high service standards while promoting operational efficiency and effective resource management. The Manager is accountable for controlling expenses, optimizing store performance, and achieving financial objectives. Through consistent coaching, training, and motivation, the Manager develops team members and fosters a positive, accountable, and results-driven work environment.

Duties & Responsibilities

• Oversee merchandise inventory, assortments, adjacencies, and visual presentation to ensure optimal stock levels and an organized, sales-driven environment
• Drive sales growth and profitability through effective floor management, pricing accuracy, competitive market analysis, and strategic product adjustments
• Accurately manage financial transactions, including sales, invoices, markdowns, voids, write-offs, deposits, and daily reporting in accordance with company guidelines
• Monitor and control expenses, shrink, and payroll to align with budget goals and protect company assets
• Conduct regular audits, store walk-throughs, and performance reviews to ensure operational excellence and brand standards are maintained
• Maintain high store standards, achieving a minimum 85% Store Image Evaluation score
• Lead, coach, and develop team members to build strong leadership capability, improve performance, and foster a culture of accountability and continuous improvement
• Recruit, interview, and participate in the selection of management candidates
• Create and manage staff schedules to ensure appropriate coverage and operational efficiency
• Deliver and uphold exceptional customer service standards to enhance the overall guest experience and drive loyalty
• Ensure compliance with all company policies, procedures, and applicable local, state, and regulatory requirements
• Implement and enforce safety, security, and cash-handling protocols to safeguard employees, customers, and company assets
• Serve as the on-site leader during emergency situations, coordinating with emergency personnel and leadership as needed
• Perform additional duties as assigned by management

Knowledge, Skills & Abilities

• Communicates clearly and professionally, both verbally and in writing, across all levels of the organization
• Demonstrates hustle in a fast-paced environment by working with urgency, adapting quickly to changing priorities, and taking initiative to complete responsibilities independently
• Highly skilled in technology, with the ability to learn, implement, and adapt to an ever-evolving technology landscape
• Demonstrates strong financial acumen, including budgeting, expense control, and analysis of financial reports to drive profitability
• Operates with integrity, accountability, and sound judgment in all business practices
• Committed to delivering exceptional customer service and fostering a positive guest experience
• Promotes a culture of continuous learning, professional development, and performance improvement
• Skilled in setting expectations, providing constructive feedback, and developing talent to achieve business objectives
• Inspires and motivates teams to meet goals while fostering a collaborative, supportive work environment

Experience, Education & Training

• Minimum of 5 years of experience in retail, restaurant, grocery, or related service industry
• At least 2 years of management experience with direct responsibility for financial performance, including P&L accountability, in a high-volume retail environment
• Proven ability to build and sustain a customer-focused culture that prioritizes service excellence and guest satisfaction