Facilities Operations Manager

Job Overview

The Facilities Operations Manager will oversee day-to-day functions within the maintenance department, managing all building and grounds maintenance for our company. This position is responsible for ensuring all company owned facilities are safe, up to code and fully operational. This role requires a strong leader who can efficiently manage maintenance requirements for multiple locations and a team of skilled maintenance technicians. This role is critical in driving operational excellence, supporting budget management and enhancing customer experience. 

Duties & Responsibilities

• Assist the Facilities Director with developing and implementing maintenance strategies, programs and policies
• Plan, coordinate, and supervise preventative and reactive maintenance for HVAC, plumbing, electrical systems, refrigeration, and general store equipment to minimize downtime, reduce costs and extend the lifespan of assets
• Oversee repairs, replacements, and upgrades to maintain operational standards
• Maintain detailed records of maintenance schedules, work orders, completed tasks, warranties and service contracts
• Ensure facilities comply with health, safety, and environmental regulations
• Monitor store conditions and address structural, cosmetic, or functional concerns, recommending upgrades or replacements as needed
• Select, contract, and supervise third-party vendors and contractors including lawncare and snow removal
• Manage energy efficiency programs and initiatives to reduce utility costs
• Ensure vendors meet quality standards, budgets, and timelines
• Negotiate and manage service agreements to optimize costs and performance
• Monitor and manage inventory of spare parts, tools, and equipment
• Provide regular reports on expenses and recommend cost-saving opportunities
• Recruit, train, and supervise a team of maintenance technicians or specialists to build a skilled and efficient team
• Foster a culture of safety, accountability, and professional growth
• Conduct performance evaluations and set goals for team members
• Provide guidance and technical expertise for resolving complex maintenance issues
• Coordinate with cross-functional teams to minimize disruption to store operations
• Adhere to all company policies and procedures and assure that all maintenance personnel do the same
• Positive attitude, eagerness to learn, and a proactive approach
• Site Liaison for all emergency situations
• Perform additional duties as assigned

Knowledge, Skills & Abilities

• Strong knowledge of HVAC, plumbing, electrical, and refrigeration systems
• Excellent organizational, problem-solving, and project management skills
• Familiarity with retail building systems, equipment, and facilities maintenance
• Excellent leadership and team management skills
• Strong problem-solving and decision-making capabilities with a sense of urgency as needed
• Knowledge of health, safety, and environmental regulations
• Ability to effectively communicate with individuals of all levels, including emergency personnel and upper management
• Highly skilled in technology, with the ability to learn, implement, and adapt to an ever-evolving technology landscape
• Demonstrates hustle in a fast-paced environment by working with urgency, adapting quickly to changing priorities, and taking initiative to complete responsibilities independently

Experience, Education & Training

• Associates degree in a maintenance related field such as Industrial Maintenance (or equivalent experience)
• 5 years of experience in maintenance or facilities management, with a focus on retail or multi-site operations
• Proven track record in managing teams and coordinating large-scale maintenance projects