What are the responsibilities and job description for the Parts Consultant / Ford & Lincoln Parts Specialist - Lincoln North Miami position at Warren Henry Automotive Group?
Position Overview
Join the Award-Winning Team at Lincoln North Miami
Lincoln North Miami is seeking an experienced Parts Consultant / Ford Parts Specialist to join our growing team. This is an excellent opportunity for candidates with automotive parts experience, dealership experience, customer service ability, or wholesale parts sales backgrounds.
As a Parts Consultant, you will serve as the primary point of contact for retail, wholesale, service, and collision customers, assisting with the sale of Ford Parts, Lincoln Parts, OEM Parts, Automotive Parts, Accessories, and Service Parts. You will play a critical role in delivering an exceptional customer experience while supporting one of South Florida's premier luxury automotive dealerships.
Some benefits include:
- Competitive compensation package
- Medical, dental, and vision insurance
- Company-paid life and disability insurance
- Paid time off and holidays
- 401(k) retirement plan with employer contributions
- Employee discounts on vehicles, parts, and service
- Career advancement opportunities
- Ongoing training and professional development
- Employee appreciation events and team-building activities
Responsibilities
Customer Service & Sales
- Assist retail, wholesale, and service customers in identifying and purchasing the correct Ford Parts, Lincoln Parts, OEM replacement parts, accessories, and performance products.
- Provide exceptional customer service in person, by phone, email, and text messaging.
- Recommend related products, maintenance items, and accessories to maximize customer satisfaction and sales opportunities.
- Communicate pricing, availability, special orders, and promotional offers.
Parts Operations
- Process parts requests for service technicians and internal departments.
- Maintain accurate inventory records and monitor high-demand parts.Create and track special orders, backorders, and parts returns.
- Verify invoices, credits, warranties, and pricing information.
- Maintain organized and accurate records for repair orders, estimates, and parts transactions.
Team Collaboration
- Work closely with Service Advisors, Technicians, Collision Centers, and Wholesale Accounts.
- Support dealership goals related to customer satisfaction, productivity, and profitability.
- Stay current on new vehicle technologies, Ford and Lincoln product updates, recalls, and parts catalog changes.
Qualifications
- 2 years of customer service, retail sales, automotive parts, or dealership experience
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and data-entry skills
- Professional appearance and positive attitude
Preferred:
- High school diploma or GED.
- Experience selling Ford Parts, Lincoln Parts, Motorcraft Parts, OEM Parts, Automotive Parts, or Dealership Parts
- Experience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, etc.)
- Knowledge of automotive repair and vehicle systems
- Bilingual in English/Spanish
- Experience with wholesale parts sales
- Familiarity with Ford EPC, Motorcraft, and OEM parts catalogs