What are the responsibilities and job description for the Support Specialist I- Onsite IA position at Warner Pacific Insurance Services?
Support Specialist
Full Time- 8:00am to 5:00pm
Urbandale, IA- Onsite
Summary:
Responsible for entering applications in Agency Bloc, checking applications, cancellations, bank changes and any other additional requests we have pending in the dashboard under Agency Bloc. Support the L1 Individual Account Managers so they can better help agents.
Job Details:
- Build new or update existing client’s policy info in Agency Bloc. This will consist of entering client information from either a paper application, online application, or faxed application.
- Enter email confirmation or fax confirmations into Agency Bloc
- Track application status- go out to the different Carrier websites or call carriers and track the status of the application and to update the Agent and Agency Bloc.
- Update Agent and Agency Bloc -after tracking the status of the application, we email the Agent, to let them know they have been enrolled in whatever plan they have applied for, attach copy of application and ID card if available and Summary of Benefits, and then we update Agency Bloc and close out any Activity we had open for this Client.
- Back up receptionist – will cover phones up front for our FT receptionist.
- Build policies for commissions team when the commissions come in and don’t match up with an existing policy in Agency Bloc.
- Update carriers forms on the GBL agent portal; this consists of going out to the carrier’s sites and downloading the form and saving this to the “R” drive and the GBL agent portal.
Qualifications:
- High school diploma or equivalent to.
- Background knowledge in Health Insurance is preferred, but not required.
- Full-time hours required with the additional hours as necessary.
- Customer service experience required.
- High-level of attention to detail with strong written, verbal and presentation skills
Compensation
- Hourly Range: $20.00-$20.00 per hour
- Actual compensation may vary from posting based on work experience, education, and/or skill level.
- * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
- We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) match, and life insurance.
- As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our "Duties & Responsibilities" section, please apply! We look forward to hearing from you!
Salary : $20