What are the responsibilities and job description for the Operations Manager position at Warehouse on Wheels?
About WOW:
Warehouse On Wheels is a dynamic and growing company doing business locally as FITS Trailer Rentals. WOW is a place where team members want to come to work! Our team members are supported by safe working conditions, servant leaders who CARE about their team members’ wellbeing, and market-based compensation and gain sharing. Our team members and your future co-workers: do what needs done, not just what is asked of them, act with a sense of urgency and with a winning mindset, do what they say they are going to do when they say they are going to do it!
The Operations Manager oversees the efficient operations of a world-class fast-paced trailer rental service center. This includes the supervision of a variety of team members for the service on a variety of transportation equipment.
Duties & Responsibilities:
- Responsible for the efficient day-to-day operations of a full trailer service center.
- Oversee the servicing and repair of trailers by either outsourcing or by in-house Trailer Mechanics, Diesel Mechanics, Trailer Painters, etc.
- Ability to direct workforce in the daily requirements of maintaining a fleet of rentable trailers, power equipment, requirements of maintaining a fleet of rentable trailers power equipment.
- Use available resources to ensure a fleet of trailers are available and ready to rent to customers.
- Inspect trailers to determine repair/service, assign work, and follow up to confirm quality completion.
- Manage all expenses with the repair of trailers to meet budget.
- Inspect newly purchased used trailers for repair and service work.
- Inspect returned trailers for customers to determine repair and service work.
- Make decisions as to who is responsible for repair / service work.
- Climb, bend, stoop, to inspect trailers for repair / service work.
- Conduct trailer yard inventory to ensure accurate number of trailers available.
- Create trailer repair / service work to be performed by Trailer Mechanics.
- Inspect trailer repair and service work to ensure completion.
- Record repair / service work for non-customer related damage.
- Review cost for repair / service work including Trailer Mechanics time, parts, etc.
- Use computer and computer software to track repair / service work.
- Coordinate training to develop staff with skills to create a flexible, fully effective work team.
- Communicate with a variety of individuals including customers, co-workers, and management.
- Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair
- Will work in different climates based on season.
- Ability to drive tractor to move trailers for service work and organization of yard.
- Will backfill General Manager with job duties during absences.
- Ability to be a "Champion" to lead the team to work safely, while producing a quality end product.
Required Skills:
- Strategic planning
- Problem solving
- Detail oriented
- Must possess a sense of urgency
- Excellent follow-up skills.
- Be a team player in a fast-paced world class organization.
- Knowledgeable with Microsoft software, especially Word, Power Point, and Excel.
- Practical experience or educational background with servicing and repairing transportation equipment.
- Excellent communication skills with staff and customers.
- Knowledgeable with power tools, welders, high lift, forklift, and other related trailer service equipment.
- Communicate with a variety of individuals including customers, co-workers, and management.
- Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair
- Will work in different climates based on season.
Qualifications:
- Bachelor's degree in business management or related field (preferred)
- High School Diploma or equivalent required.
- Three to five years’ experience managing a multi-faceted trailer service center.
- Supervisory experience required.