What are the responsibilities and job description for the Operations Coordinator position at Warehouse on Wheels?
The Operations Coordinator is responsible for coordina??ng equipment rentals, including working directly with customers and prospects.
Duties & Responsibilities:
Duties & Responsibilities:
- Comple??ng rental reserva??ons and rental contracts
- Performing Inbound/Outbound trailer inspections.
- Maintaining and nurturing exis??ng customer rela??onships to ensure customers are sa??sfied with the level of service and support they are receiving.
- Expanding our exis??ng customer base by building rela??onships by way of cold calls, emails, and social media.
- Promptly responding to and resolve customer inquiries, requests, complaints, or other communica??ons
- Completing Work Orders including billing appropriately.
- Following up on outstanding payments.
- Assisting with work on trailers with minor projects (Decals, painting, etc.)
- Moving trailers with a yard truck.
- Safety conscious and always performs tasks in a safe manner.
- Proficient communication including interpersonal, problem-solving and follow-up.
- Energized by building and nurturing customer relationships.
- Adaptable to the fast pace of a growing company and stay continuously abreast of its services.
- Detail oriented and possesses the ability to handle multiple tasks in an organized and timely manner.
- Willing to operate with little to no supervision.
- "Can do" attitude.
- Ability to lift 50lbs or more.
- Willing to climb in and move around inside and outside of trailers and containers to complete inspections.
- Experience (or willingness to learn) driving a yard truck to move trailers around the lot.
- High School Diploma or equivalent required.
- Must have a current driver’s license.
- Experience driving yard truck. (Preferred)
- Proficient with Microsoft programs especially Word and Excel