What are the responsibilities and job description for the FRONT DESK position at Wamesit Lanes Family Entertainment Center?
We’re looking for a friendly and detail-oriented Front Desk Cashier to welcome guests, answer questions, and help them sign up for our exciting attractions. This multi-functional role includes front desk, lane attendant, arcade redemption, and other attraction areas. While team members are cross-trained in multiple areas, you will typically be assigned to a designated area each shift based on business needs. If you’re a people person with strong communication skills and love working in a fun, fast-paced environment, this could be the perfect fit for you!
What You’ll Do
- Provide exceptional guest service, both in person and over the phone
- Help guests sign up for attractions throughout the facility, including bowling, golf simulators, and more
- Make recommendations and inform guests about promotions, packages, and offerings
- Process guest transactions promptly and accurately
- Assist guests with finding their lane
- Help guests enter names and information on scoring tablets
- Assist with score corrections and troubleshooting
- Assist guests with shoe rentals
- Clear deadwood and dead balls from lanes
- Help servers by clearing plates and glasses from lanes
- Clean and return bowling balls to racks
- Clean tables, furniture, and lane areas throughout the shift
- Assist guests with purchasing and registering game cards
- Help guests select and redeem prizes
- Stock and organize the redemption wall and counter
- Ensure the game room remains clean, organized, and guest-ready
- Keep redemption inventory neat, clean, and fully stocked
- Check and clean bathrooms according to policy
- Empty buss buckets throughout the shift
- Help maintain a clean, safe, and welcoming facility
- Complete any additional tasks delegated by management
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Strong communication and customer service skills.
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Cash-handling experience preferred but not required.
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Experience working in a Bowling Center a plus.
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Experience working with POS systems a plus.
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Must have reliable transportation.
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Employment subject to successfully completing a Background Check and/or CORI Screening.
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Minimum age of 18 years old.
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Ability to stand for extended periods (6–8 hours).
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Flexible schedule, including evenings, weekends, and holidays.
Salary : $16