What are the responsibilities and job description for the Front Desk Receptionist position at HIdden Gem Spa?
We’re seeking a warm, professional, and energetic Front Desk Coordinator to be the face of Hidden Gem Spa in Concord, MA. This key role is all about creating a welcoming atmosphere, ensuring seamless customer experiences, and assisting management with daily tasks.
Key Responsibilities:
Warmly greet clients and manage front desk operations (in-person, phone, and digital).
Schedule appointments accurately and assist with bookings for all services.
Respond promptly to phone calls, texts, and emails, providing info on services, pricing, and promotions.
Build a strong understanding of all offerings to confidently upsell and promote.
Engage with clients, ensuring a positive experience that keeps bookings full.
Assist management by taking direction on salon tasks and daily operations.
Help with salon chores to maintain a smooth, organized, and welcoming environment.
Handle administrative tasks: check-ins, client records, and maintaining a tidy front desk.
What We’re Looking For: Outstanding communication and interpersonal skills. Ability to multitask efficiently in a fast-paced setting. Detail-oriented and organized, with a passion for customer service. Prior experience in a spa, salon, or similar environment is a plus. Quick learner who takes initiative and can take on tasks as directed by management. If you’re excited to bring your enthusiasm and organizational skills to Hidden Gem Spa, we’d love to hear from you!
We value proactive individuals who thrive on providing outstanding customer service and supporting daily operations with enthusiasm and professionalism.
Pay: $18.00 - $20.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18 - $20