Crisis Case Manager (HHS)

This position is responsible for providing crisis case management services, developing emergency crisis plans, counseling and community resources development for adults and children who have a mental health and/or substance use disorder. This position is also responsible for providing support and education to consumers, families and/or their significant others. This position provides mobile and office-based Crisis Intervention services to Walworth County Department of Health and Human Services (WCDHHS).

 

SCHEDULE
Division: Behavioral Health/Crisis Intervention

Days:  Monday, Wednesday, Thursday, Friday (off on Tuesday)

Shifts Per Pay Period: 8

Position FTE:  1.00

 

Provide case management services for an assigned group of consumers, including face-to-face visits with consumers in their home or in the community.

Conduct an initial assessment within and complete a crisis care plan within 30 days of admission, as well as determine if the consumer has urgent needs.

Continually assess and adjust service levels to stabilize consumer.

Respond to crisis situations, providing needed services and interventions.

Facilitate the planning process and assist with the identification of consumer needs, goals, and their priority in the coordinated care plan.

Complete crisis risk assessments for consumers discharging from the hospital.

Participate in trainings to update knowledge and skills to maintain standards and ensure certification/personal license.

Coordinate and monitor services with court related responsibilities and expectations. Prepare court documentation and provide testimony in court.

Provide supportive therapy, symptom education, skill development and psychosocial rehabilitation to support the consumer to live in the least restrictive setting with maximum opportunity to function in the community and to meet their individual needs.

Assist the consumer in identifying community and other informal individuals to support their recovery.

Collaborate with community agencies, including law enforcement, and individuals in order to provide needed services and support.

Maintain accurate and timely clinical records in accordance with Federal, State and agency requirements.

Provide at least 50 percent of service contacts in the community, in non-office based or non-facility based settings.

Advocate for consumers with mental illness and substance use disorders in the community and provide community education.

Maintain current knowledge and skills regarding the treatment and recovery of consumers with mental health and substance use needs.

Work with other programs and individuals across the department in order to ensure proper and effective coordination of care.

Participate in supervision and/or staffing with the program supervisor or team lead.

Demonstrate a commitment to county safety and risk management efforts.

 

Bachelor's degree in social work or a related program and one year of experience with a minimum of 1,000 hours of documented experience with consumers diagnosed with mental illness. Knowledge of Trauma Informed Care principles is essential.

 

Provides specialized information and/or recommendations to others regarding an area of expertise.

 

Valid driver's license.

Proof of minimum liability insurance coverage.

 

This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested. These decisions directly impact performance in the job and/or the work unit within the department and information is provided with additional research and observations which contributes to the decision making process.

In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.

 

Tools & Equipment Used               

Typewriter                   Personal Computer/Laptop/Printer

Telephone                    TTY Machine

Copy Machine               FAX Machine

 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Formal Walworth County Electronic Application

Employment History Review

Oral Department Interview

Reference Check

Background Check

Post Offer Psychological Evaluation

Post Offer Physical Examination

Drug Screen

 

Other job related tests may be required.