What are the responsibilities and job description for the Residential Service Manager position at Waltham Pest Services?
Waltham Pest Services has been New England’s original pest control provider—and we’re still leading the way. Our mission is simple: protect the health and safety of our communities through smart, innovative pest solutions.
We believe great service starts with great people. That’s why we prioritize the well‑being, growth, and satisfaction of every team member.
We are currently seeking a Residential Service Manager. This position will be based out of our Westford, MA branch.
At Waltham Pest Services, our Residential Service Managers play a vital role in ensuring we deliver the exceptional, health‑focused service our customers count on. As New England’s original pest control provider, we take pride in protecting our communities—and our Service Managers help bring that mission to life every day.
Responsibilities
You will be responsible for installing, replacing, and upgrading insulation materials in residential and commercial attics to improve energy efficiency, comfort, and safety. This role requires attention to detail, physical stamina, ability to work in a hot environment, and a commitment to maintaining high safety and quality standards.
Key Responsibilities
- Measure and prepare attic spaces for insulation installation.
- Install insulation materials (such as fiberglass, cellulose, or spray foam) according to specifications and safety standards.
- Remove old or damaged insulation as needed.
- Operate equipment such as blowers and vacuums
- Follow all safety protocols, including proper use of PPE and ladder safety.
- Communicate with homeowners or site supervisors about project details and progress.
- Maintain clean and organized work areas and company vehicles.
- Document completed work and materials used for each job
Benefits:
- Company Vehicle & Gas Card
- Company Smartphone
- Career Advancement Opportunities
- Bonus Opportunities
- Medical
- Dental
- Vision
- 401k w/ Company Match
- Tuition Reimbursement
- Pet Insurance
- Legal Plan
- Community Involvement
- Charity Work
- Family Feel with Large Company Support
- Employee Assistance Program
- Rollins Employee Relief Fund
- Discounts on travel, movie tickets, Apple Music, GrubHub, and more
Compensation:
- Salary position
- Paid vacation time
- Commissions
- Paid holidays
- 401k with company match
- Stock purchase
Training & Growth:
- Paid Technical Training School/Required State Pesticide Licensing
- Opportunities for growth, development, and advancement through an actual growth plan
- Awards and recognition
Schedule:
- Monday to Friday
- Weekend availability
Supplemental Pay Types:
- Bonus pay
- Commission pay
License/Certification:
- Driver's License (required)
Work Location: On the road
Why Waltham?
At Waltham Pest Services, our top priority is our people – whether that means current employees or recruitment. As a winner of the Top Workplace 2023 award, you can be sure we are walking the walk – so your job search can end right here. We pride ourselves on our forward-thinking vision of diversity, inclusion, safety, and FUN so you know a career at Waltham Pest Services is all about you.
Qualifications
What We’re Looking For:
- High School/GED or equivalent
- Current valid driver’s license
- Must be at least 18 years of age
- Team oriented
- Courteous
- Customer focus
- Listening
- Customer Service
- We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws
Physical Demands / Working Environment:
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations including climbing ladders, bending, crawling, lifting, and carrying the necessary items throughout the day. You also need to obtain the appropriate pesticide license within the first 90 days of employment (company paid):
- Safely use a ladder within the manufacturer's weight capacity
- Lift and carry up to 50 lbs. occasionally
- Safely access crawl spaces, attics, confined spaces, roof tops, etc.
- Ability to work in all types of weather conditions
Salary Range: $72,000 - $78,000 annually
Waltham Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities