Operations Supervisor- York Location

Salary Plus Bonuses Available

5 different locations needs to be filled- Harrisburg/Grantville, Lancaster/Lititz, York, Philadelphia/Hatfield, and DMV (Owings, MD)

Position Summary:

• The Operations Supervisor – Field & Fleet Services provides frontline leadership for daily yard, fleet, and field operations at Walters Services, Inc. This is a hands-on, tactical role responsible for making sure drivers, yard staff, and daily workflow operate safely, efficiently, and in alignment with Walters’ service standards and Core Values.
• Working closely with the Regional Manager, the Supervisor leads daily execution, reinforces SOPs and safety practices, provides hands-on coaching, supports fleet and equipment readiness, and maintains clear communication across the team. The Supervisor also fills short-term operational gaps by assisting in the field when necessary.
• This role is critical to promoting a values-driven culture and delivering operational excellence at the yard level.

Core Values:

• Honest in Word and Deed: We tell the truth, own our mistakes and make them right.
• Customer-Focused: It’s about the customer, not us. All we do should make their lives better. They are the ones who make our paychecks possible.We serve our internal and external customers with unwavering respect and fairness.
• Dependable: We are consistent for our customers and teammates, even when it is hard. We find a way to get it done.
• Empathetic: We passionately listen, seek to understand, put ourselves in each other's shoes and hold each other accountable. We don’t avoid hard conversations.
• Team-Centered: We do all we can to help one another and to pull our own weight. We don’t talk badly about one another. We are for one another.
• Pursuing Greatness with Humility: We run from complacency, Make mistakes, Learn, Grow, Do the hard things, and Keep getting back up. We strive for greatness personally and professionally.
• Wholesome: We are flawed people but we strive to be uplifting, edifying and honorable. We promote physical, mental, emotional, and spiritual well-being.

Key Responsibilities:

• Provide visible daily leadership presence in the yard and during dispatch.
• Conduct morning touchpoints to reinforce expectations, priorities, and Core Values.
• Coach team members on safe practices, service quality, professionalism, and efficiency.
• Assist with recruiting, interviewing, onboarding, and hands-on training.
• Support HR with documentation and recommendation for corrective actions (final decisions remain with Regional Manager).
• Build team culture, morale, and cohesion.
• Lead, manage, and hold accountable team members. Terminate when necessary, with Regional Manager & HR support.
• Conduct quarterly conversations and annual reviews to ensure accountability and alignment.
• Hold L10s with your team.
• Oversee morning dispatch readiness; ensure trucks, units, equipment, and materials are properly staged.
• Confirm route completeness, documentation accuracy, and adherence to SOPs. Execute cross-territory labor sharing plan set by Regional Manager
• Maintain continuous communication with Central Planning regarding route updates or field conditions.
• Run routes or assist in the field when short-term coverage is required.
• Ensure yard, shop, and staging areas remain clean, organized, and in safe working condition.
• Property and building maintenance and management, with Regional Manager vision and support.
• Monitor quality of service delivery, unit placement, and customer satisfaction.
• Ensure vehicles, units, tools, and supplies are prepared for next-day operations.
• Conduct basic truck, equipment, and unit inspections; report issues promptly.
• Maintain accurate inventory of units, supplies, and materials.
• Coordinate with the Fleet Department on PM schedules, repairs, and truck availability.
• Ensure proper tagging, unit rotation, washing, and staging processes are followed.
• Enforce all safety policies, PPE requirements, SOPs, and regulatory rules.
• Conduct safety spot-checks, toolbox talks, and simple QA inspections.
• Report accidents, near misses, and unsafe conditions immediately.
• Support safety investigations led by Regional Manager or Safety team.
• Ensure drivers adhere to safe driving practices, pre/post-trip expectations, and proper unit handling.
• Maintain clear, respectful communication with drivers, yard staff, customer service, and internal teams.
• Resolve basic customer issues at the yard level; escalate more complex issues to the Regional Manager.
• Work with Sales and Customer Service to support special requests, events, and service needs.
• Reinforce Walters’ “Our Service is the Difference” mindset with the team.
• Deliver structured, hands-on training for new hires and refresher training for existing staff.
• Maintain training records, signoffs, and compliance documentation.
• Reinforce SOPs and daily expectations in the yard and field.
• Ensure team adherence to DOT regulations, environmental policies, and company standards.
• Complete daily logs, checklists, and documentation accurately and on time.
• Review driver notes, photos, route documentation, and service confirmations for accuracy.
• Support timekeeping review, attendance checks, and schedule adjustments.
• Report yard-level staffing, service issues, equipment needs, and safety concerns to the Regional Manager.
• Assist with basic billing accuracy and documentation.
• Participate in the on-call rotation to support after-hours needs, weekend emergencies, weather events, or special operations.
• Coordinate with drivers, Safety, Fleet, and the Regional Manager during after-hours situations.

Performance Expectations:

• Safe, efficient completion of daily work.
• Low rework and strong service quality.
• Yard and fleet readiness for next-day operations.
• Strong communication and team cohesion.
• Adherence to SOPs, safety rules, and operational processes.
• Consistent coaching and reinforcement of expectations.
• Accurate documentation, logs, and administrative tasks.

Qualifications:

Required

• High School Diploma or equivalent
• Valid driver’s license and clean driving record.
• Ability to obtain/maintain DOT Medical Card.
• Prior experience in driving, customer service, or frontline supervision.

Preferred

• Experience in operations, logistics, transportation, waste services, or field service.
• Mechanical aptitude.
• Experience using tablets, routing systems, ServiceCore, and Google Workspace.
• Bilingual (English/Spanish) a plus.

Supervisory Responsibility

• This position is accountable to the Regional Manager, Operations Director, and ultimately to the Integrator and Visionary of Walters Services Inc.

Work Environment & Physical Demands

• Work performed in yard, shop, office, truck, and field environments.
• Exposure to weather, noise, chemicals, and waste environments.
• Frequent standing, walking, bending, and climbing in/out of trucks.
• Ability to lift up to 50 lbs (team-assisted for heavier items).
• Requires clear communication and calm problem-solving in dynamic conditions.

Position Type/Expected Hours of Work/Travel

• This is a full time, non-exempt position. Days and hours of work are normally Monday through Friday, per work schedule, customer needs and seasonal variation. This position will require on-call work, weekend work and/or longer hours when needed to complete work, or when requested.
• Local travel within the service area required.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Commercial driving: 2 years (Required)
• Truck driving: 2 years (Required)
• Routing & IT: 2 years (Required)
• Leadership: 2 years (Required)
• Fleet management: 2 years (Required)

Language:

• English (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $50,000 - $75,000