Dental Receptionist

Job Overview
As the first point of contact in our office, having a front desk administrator that is friendly and welcoming is key to delivering quality dental care for our patients. If you are a team player with a positive attitude and excellent interpersonal and administrative skills we would love to meet you!

We offer competitive wages consistent with experience. Along with paid vacation and retirement benefits!

Duties

• Greet patients warmly and manage patient check-in and check-out processes
• Schedule appointments using dental practice management software such as Eaglesoft or Dentrix
• Verify insurance coverage and perform insurance eligibility verification
• Collect payments, process medical collections, and handle billing procedures
• Maintain accurate patient records
• Review and update documentation, including care plans and medical histories
• Answer multi-line phone systems with professional phone etiquette and assist with patient inquiries
• Manage incoming correspondence, filing, and document review to ensure organized recordkeeping
• Assist with patient intake procedures and ensure compliance with HIPAA regulations
• Support office management tasks including appointment reminders and follow-up calls
• Collaborate with clinical staff to ensure seamless communication between front desk operations and clinical care

Skills

• Proficiency in dental office management software Dentrix
• Strong knowledge of dental terminology, CPT coding, ICD-9/ICD-10 coding, and medical billing processes
• Excellent computer skills including Microsoft Office suite (Word, Excel) and data entry (10 key typing)
• Ability to verify insurance benefits accurately and process claims efficiently
• Exceptional organizational skills with attention to detail in documentation review and recordkeeping
• Strong customer service skills with professional phone etiquette and bilingual abilities preferred for diverse patient populations
• Knowledge of HIPAA compliance standards and health information management practices
• Previous experience in a medical or dental office environment is required, including clinic experience or medical administrative support roles
• Ability to multitask effectively in a fast-paced environment while maintaining accuracy in all tasks

This position offers an engaging work environment where professionalism, efficiency, and excellent patient service are valued. The successful candidate will play a vital role in maintaining the operational excellence of our dental practice.

Benefits:

• 401(k)
• Paid time off
• Retirement plan

Application Question(s):

• How many years of dental experience?

Experience:

• Dentrix: 1 year (Required)

Work Location: In person