What are the responsibilities and job description for the Business Systems Support Specialist position at Walsh Construction Co.?
As employees of Walsh Construction Co., we are builders. We are made up of a diverse group of individuals who are committed to building in the communities in which we live and work.
We are looking for our next Business Systems Support Specialist to help support, maintain, and assist with the administration and training of our business systems. If you have a strong aptitude for working with business systems, we’re willing to train the right candidate--even if you don't every skill listed below.
Duties of this position will include but not be limited to:
- Serving as the initial point of contact for IT Construction Technology requests
- Investigating, troubleshooting, and responding to requests for technical assistance
- Assisting with administration and ongoing configuration of business systems, including but not limited to our Field and Project Management Systems and company Intranet
- Managing system updates and releases, including:
- Applying patches to staging environments
- Performing system testing and certifying updates
- Communicating planned changes
- Deploying updates to production
- Documenting user needs, system functionality, and the steps required to deploy, enhance, or modify business systems
- Assisting with development and maintenance of transactional reports and reporting environments
- Tracking software issues through resolution and coordinating fixes
- Developing, maintaining, and delivering training for business systems, including:
- Creating and updating user guides, job aids, and training materials
- Assisting with onboarding and role-based system training
- Providing one-on-one or small group training as needed
- Helping users adopt new features and system changes
You may be a good fit for this position if you:
- Provide excellent customer service and bring patience to problem-solving
- Have a positive attitude and enjoy working with people
- Have strong troubleshooting skills and enjoy working through software-related issues
- Enjoy helping others learn and are comfortable explaining technical topics to non-technical users
- Like working with a tight-knit team and are seeking a long-term role
- Have experience with the following:
- Autodesk Construction Cloud (Build/Forma) software
- Trimble Viewpoint
- Cornerstone Learning Management System
- Microsoft SharePoint Online
- Communicate clearly and effectively, both in writing and verbally
Walsh Construction Co. values our diverse communities and is proud to be an Equal Opportunity Employer. Walsh recruits, hires, trains, compensates and promotes without regard to race, color, religion, gender, gender identification, age, national origin, sexual orientation, marital status, veterans’ status, mental or physical disability, genetic information or any other legally protected status unrelated to a particular job’s requirements or an individual’s performance and qualifications.
Phone: 503-222-4375
Equal Opportunity Employer, including disabled and veterans.
If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese
English – Spanish – Chinese
If you want to view the Pay Transparency Policy Statement, please click the link: English
To see other positions, click here.