Walser Auto Campus: Lexus of Wichita Automotive Sales Manager

Join Lexus of Wichita, a part of the Wichita Auto Campus owned by the Walser Automotive Group! Be a part of a luxury dealer with a strong foothold in the greater Wichita Area. A job here can turn into a lifelong career in automotive. All our roles are focused on strong customer service ideals and an effortless experience as a customer and employee. Starting with our stunning showrooms and brands we carry, it should be easy to recognize why we maintain such a positive reputation!

As a part of the Walser Automotive Group, Lexus employees have access to top-ranking benefits through Walser such as PTO, Maternity-Paternity-Adoption Leave, Pet Insurance, Medical & Dental Insurance, 401k, and so much more! Our employees can build connections within the dealership and feel like a team while also being supported and maintaining access to competitive, comprehensive benefits through the Walser Automotive Group.

Compensation: $80,000-$110,000/year On target earnings (OTE)

How does our Sales Manager Drive Impact?

• Meet or exceed new vehicle OEM sales objectives
• Meet or exceed sales targets/budgets
• Create, implement, and maintain training programs to increase sales, customer satisfaction and product knowledge including walkarounds and after sales product demonstrations.
• Ensure processes are followed/implemented for manager touch on each sales customer
• Maintain or increase look to book ratio on trades in and out of market
• Perform daily/weekly training on phone skills, walkarounds and all other aspects of the sales process. Motivate
• Increase per vehicle finance dollars and after sales products
• Ensure sound business decisions are made including managing out of state payments and transactions. Mitigate risk.
• Ensure proper processes are in place to promote strong internet and show floor close ratios and proper contacts per lead. Lead by doing, not just saying.
• Manage acceptable retainage and gross
• Assist in establishing annual and monthly objectives for unit sales, gross profits, expenses and operating profit for the New Vehicle Department
• Partner with the finance center to develop and coordinate best practices and finance product sales
• Assist Customer Specialists in closing sales as needed and conduct “Fly-Bys”/TO’s on every deal
• Follow company rules for safeguarding customer information at all times
• Manage the efforts of vehicle salespeople to enhance the customer satisfaction rating of the dealership and exceed the minimum standard for the Customer Satisfaction Index
• Support online customers through the Sales Business Development Center (BDC)
• Coordinate with the marketing team to monitor internet websites daily to ensure an accurate display of new inventory
• Review market analyses and sales reports to determine volume potential and necessary variable pricing adjustments weekly
• Give input to develop sales campaigns and advertising to accommodate the goals of the dealership and also display, merchandise, and promote new vehicles at all times
• Maintain close communication with the New Inventory Manager and Variable Pricing Team
• Verify that every customer is being offered ancillary products per Walser Policy
• Ensure that titles for trades are collected at the time of sale and verify that payoff information is correct
• Manage collection of factory rebates
• Coordinate in-store training that relates to new vehicles
• Communicate and educate BDC and in store staff of monthly factory rebate programs
• Train and manage staff in company policies and ensure adherence to all company policies
• Motivate, counsel and monitor the performance of all department staff conducting disciplinary action or PIPs as needed and administer annual performance evaluations for staff with thoughtful feedback
• Appraise staff productivity and efficiency for the purpose of recommending promotions or other changes in status
• Ensure staff completes all required job duties in an accurate and timely manner
• Complete employee terminations based on policy violations with HR approval
• Manage all staff pay rates and hours worked, schedules, time off, and other administrative duties
• Coordinate with the Recruiting Department to interview and hire department staff
• Ensure that any employee relations issues or concerns are addressed and escalated to HR when necessary
• Monitor and assist in the implementation of company initiatives and legal compliance measures and ensure the communication of company news on a regular basis
• Ensure Walser service processes and scripts are followed by employees
• Support the career and professional development of staff
• Lead by example and be an advocate for staff

We're Looking For:

• Must be at least 18 years of age
• Must have a minimum of 1 year automobile sales experience
• Must have excellent customer service skills
• Must have a positive attitude and work well in a team environment
• Must have a valid driver’s license with an acceptable driving record

What We Offer:

• Medical, Dental, Vision coverage & HSA/FSA
• Paid Parental Leave (Maternity, Paternity, Adoption)
• Adoption Assistance Program
• Life Insurance and 401K with Employer Match
• Pet insurance and Employee discounts
• Access to our Employee Resource Groups, such as: Women of Walser, Drive with Pride, Asian Hmong Alliance, and Veterans at Walser.
• The opportunity to volunteer through the Walser Foundation - The Walser Foundation: Our Community Mission - YouTube

We proudly operate on a set of Core Values which drive our decisions and actions on a daily basis. They are:

Do The Right Thing – Nothing is worth compromising a relationship.

Lead By Example – Be willing to help no matter how difficult the challenge.

Display Positive Energy – A good attitude is highly contagious.

Be Open Minded – The only thing that is constant is change.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Walser Automotive Group is an EOE/Veterans/Disabled/LGBTQ employer.