Automotive Sales Associate

Job Description

Auto Care Center Sales Associate

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties throughout the facility as assigned and/or as necessary.

Essential Functions
A n individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Maintains merchandise presentation by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up, cleaning, and organizing product displays, signing and pricing merchandise appropriately, and securing fragile and high-shrink merchandise.

Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, promoting products and services, maintaining a safe shopping environment, and appropriately representing a nd supporting the company's mission.

Provides Tire and Lube Express (TLE) products and services to customers by identifying customer needs, explaining TLE products and services, p rocessing customer service requests, and ensuring customer safety and satisfaction.

Receives and stocks merchandise throughout the Facility and organizes and maintains the backroom by following Company safety, cleaning, and operating procedures, utilizing equipment appropriately, setting up displays, maintaining modular integrity, receiving, sorting, staging, and delivering merchandise, and completing paperwork, logs, and other required documentation.

Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold.

Maintains area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise and supplies, identifying shrink and damages, and ensuring a safe work environment.

Competencies
A n individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Execution and Results: WMH - Ensures work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines.
T akes action in order to solve problems so work can be completed in a timely manner.

Inventory: GM - Handles, moves, and displays goods in safe and correct ways. Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways.

Judgment: WMH - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it.

Stocking/Receiving: WMH - Follows proper procedures to prevent theft and loss when stocking, receiving, maintaining, and securing goods.
Receives, stages, and delivers goods to appropriate areas throughout the Facility in a timely manner. Reports complaints and problems with products, s ervices, and conditions in the Stocking/Receiving area. Uses stocking/receiving supplies and equipment in safe and correct ways.

Point of Sale: WMH - Follows proper procedures to prevent shrink and follows applicable laws and regulations when selling items to customers.
Assists customers with payment methods, return policies, and location of items when asked. Uses the cash register and completes customers sales in a timely manner. Reports complaints, shrink sales, and problems with products, services, and work areas.

Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right r esources (people, products, tools, technology) at the right time in order to resolve customer/member requests.

Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Learns and adapts to digital systems, strategies, and processes using different digital tools to complete essential job f unctions.

TLE Sales - Follows safety and security guidelines and related laws and regulations when handling TLE products. Provides correct information to
Customers on TLE goods and services. Provides TLE products and meets Customer needs in a timely manner. Reports TLE complaints, safety hazards, and problems with products, services, and work areas.

Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order t o carry out work as required.

Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner.

Published On 02/14/2019 This job description supersedes all prior descriptions Page 1 of 3
36023

Job Description

Auto Care Center Sales Associate

Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly.

Physical Activities
The following physical activities are necessary to perform one or more essential functions of this position.

E nters and locates information on computer.

M oves up and down a ladder.

V isually verifies information, often in small print.

R eads information, often in small print.

Visually locates merchandise and other objects.

R eaches overhead and below the knees, including bending, twisting, pulling, and stooping.

S afely operates a motor vehicle.

Moves, lifts, carries, and places merchandise and supplies weighing up to 25 pounds without assistance.

Entry Requirements

• Minimum Qualifications *

• V alid driver’s license.

Published On 02/14/2019 This job description supersedes all prior descriptions Page 2 of 3
36023

Job Description

Auto Care Center Sales Associate

Signature
I have read and understand the essential functions for this position and certify that:

I have the ability to perform the essential functions of this position either with or without areasonable accommodation.
I do not have the ability to perform the essential functions of this position either with orwithout a reasonable accommodation.

Associate/Applicant Printed Name Associate/Applicant Signature Date

Published On 02/14/2019 This job description supersedes all prior descriptions Page 3 of 3
36023

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

COVID-19 considerations:
Associates are currently required to wear a mask. Available $150 for proof of vaccination

Application Question(s):

• Position schedule is 1pm to 10pm, Part time and must include Wed/Thurs night. Applicant must be 18 years of age.

Work Location:

• One location

Work Remotely:

• No

Work Location: One location