Director of Quality Improvement & Risk Management

At Wallowa Memorial Hospital and Medical Clinics, we value compassion, respect and integrity in all that we do. As a member of our team, you can expect a fulfilling career alongside like-minded professionals who are dedicated to delivering premier care to the residents of Wallowa County.

We treat every employee like a valued member of the family and offer an exciting opportunity to contribute to a nationally recognized, world-class healthcare facility. Wallowa Memorial has been named one of the Top 20 Critical Access Hospitals in the nation and honored as a Top Place to Work in Healthcare for 6 consecutive years.

JOB SUMMARY:

The Director of Quality Improvement & Risk Management is responsible for the oversight and strategic direction of Wallowa County Health Care District’s Quality Improvement (QI) Program and Risk Management Program. This leadership role ensures that the organization delivers safe, effective and high-quality care by monitoring performance, identifying opportunities for improvement and ensuring compliance with regulatory and accreditation standards.

The Director of Quality Improvement & Risk Management manages and maintains data systems related to quality and risk, analyzes trends and collaborates with department leaders to implement evidence-based improvements that reduce redundancy and enhance patient outcomes. This position also leads investigations into incident reports, patient complaints, patient care concerns and other issues as directed.

The Director of Quality Improvement & Risk Management provides expert support to department managers by supplying statistical data, guidance and resources to address department-specific quality and risk issues.

Responsibilities Include:

• Supervising and advancing the Quality Improvement and Risk Management Programs in alignment with hospital goals and regulatory requirements
• Managing data collection, reporting and analysis systems to identify trends, risks and opportunities for performance improvement
• Conducting investigations of incident reports, patient complaints, care quality issues and events requiring root cause analysis
• Ensuring compliance with local, state and federal regulations, including those from CMS, The Joint Commission, and other relevant agencies
• Providing statistical and program support to department leaders for quality-related initiatives and risk reduction strategies
• Facilitating performance improvement activities, including audits, surveys, chart reviews and quality metrics reporting
• Collaborating with clinical and administrative teams to develop, implement and evaluate improvement plans
• Preparing and presenting reports for internal committees, leadership and regulatory bodies as needed
• Promoting a culture of safety, accountability and continuous improvement across the organization

If you're a detail-driven leader with a passion for patient safety, performance improvement and delivering high-quality care, we’d love to hear from you! Join us in shaping the future of Quality and Risk management at Wallowa County Health Care District.

Director of Quality Improvement & Risk Management - Job Description

QUALIFICATIONS:

• Licensure/Certification:
  • R.N./Medical Qualification or Degree in Healthcare-related field.
  • Certified Professional in Healthcare Quality (CPHQ) or equivalent preferred, or willing to obtain within 3 years of hire.
• 2 years of Quality Improvement experience or transferable work experience required.
• 2 years of Risk Management experience or transferable work experience required.
• Excellent knowledge of NCQA standards required.
• 3 years of supervisory or leadership experience required.
• Knowledge of applicable state, federal, accreditation and third party regulatory regulations preferred.
• Must have strong interpersonal and management skills.
• Excellent verbal and written communication skills required.
• Proficiency with computer information systems and software with strong analytical and problem solving and project management skills required.
• High School Diploma or equivalent required
• Must successfully pass a criminal background check, drug screen and reference checks

EEOC/ACCOMMODATION STATEMENT:

Wallowa County Health Care District is a drug and alcohol-free workplace and an Equal Opportunity Employer. All offers of employment are contingent upon the successful completion of background and drug screenings. Please note that we adhere to federal guidelines regarding prohibited substances, including those that may be legal under state law.

Applicants who require a reasonable accommodation during the application or recruitment process are encouraged to contact the Human Resources Department for assistance.

Paper applications may be obtained at Wallowa Memorial Hospital.

Please email Anna, HR Executive, at Anna.Hayter@wchcd.org for any further inquiries.