Job Title: Transportation Dispatcher Non-CDL

Wage/Hour Status: Nonexempt

Reports to: Director of Transportation

Pay Grade:  TR 1

Dept./School: Transportation

Revised: 7/2/24

Annual Work Days: 210

Funding: Local

Primary Purpose:

Dispatch drivers and buses. Monitor and respond to two-way radio communications. Answer, record, and route telephone calls. Record absentee calls and assign substitutes.

Qualifications:

Education/Certification:

• Clear and valid Texas driver’s license 
• Must be 18 years of age

Special Knowledge/Skills:

• Ability to use maps and Global Positioning Systems (GPS) to follow routes and locate addresses 
• Ability to read and understand documents including policies and procedures manuals
• Ability to receive and give written and verbal instructions
• Ability to pass U.S. Department of Transportation alcohol and drug tests and annual physical exam
• Excellent organizational, communication, and interpersonal skills

Experience:

• Two years experience as certified school bus driver

Major Responsibilities and Duties:

Dispatch

1. Dispatch drivers and vehicles on a daily basis. 
2. Monitor and respond to two-way radio communications.
3. Receive, record, and report driver and bus monitor absence calls.
4. Assign substitute drivers and monitors for morning and afternoon shifts as needed.
5. Respond to driver requests for assistance and dispatch tow trucks, emergency services, and additional equipment as needed.
6. Process requests for extracurricular transportation and arrange for drivers and appropriate equipment as needed.

Other

1. Compile, maintain, file all logs, worksheets, files, and reports related to dispatch operations.
2. Serve as a substitute white fleet driver and/or bus monitor as needed.

1. Follow district safety protocols and emergency procedures.
2. Other duties as assigned by supervisor.

General Employee Requirements:

• Quality of Work – complete assignments meeting quality standards, to include accuracy, neatness, thoroughness and adherence to standards and safety rules.       
• Quantity of Work – demonstrate the ability to manage several responsibilities simultaneously, perform work in a productive and timely manner, and meet work schedules.       
• Work Habits – display a positive, cooperative attitude toward work assignments, working diligently to accomplish tasks assigned.        
• Communication – communicate in a positive manner with others, to include listening and responding appropriately, expressing ideas orally and in writing in a manner that helps build a positive climate for the organization.        
• Dependability – adhere to time frames, monitor projects and exercise follow-through, be on time for meetings and appointments, and respond appropriately to instructions and procedures.    
• Cooperation – work well with co-workers and supervisors as a contributing team member, demonstrate consideration of and maintain rapport with others, and help others willingly.
• Initiative – seek and assume greater responsibility, monitor projects independently as required, and follow through appropriately.        
• Adaptability – adjust well to any change in duties, procedures, supervisors or work environment, accept new ideas and approaches to work, and respond appropriately to constructive criticism and suggestions for work improvement.        
• Judgment – effectively analyze problems, determine appropriate action for solutions, and use logical thinking to exhibit timely and decisive action.        
• Attendance – attend work on a consistent basis, taking care to consider the use and number of absences in accordance with policy so that the organization is not negatively impacted. 
• Punctuality – arrive to work and depart from work according to department and district requirements

Supervisory Responsibilities:

None.

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment Used: Standard office equipment including computer and peripherals; two-way radio; global positioning system (GPS); school bus; safety equipment including but not limited to flares, reflective signs, and fire extinguisher

Posture: Prolonged sitting; frequent standing and twisting; occasional kneeling/squatting, bending, stooping, and pushing/pulling

Motion: Repetitive hand motions; frequent keyboarding and use of mouse; prolonged driving; moderate walking, climbing stairs, grasping/squeezing, wrist flexion/extension, and reaching

Lifting: Limited light lifting and carrying (less than 15 pounds) on a daily basis

Environment: Frequent exposure to extreme hot and cold temperatures, noise, and vehicle fumes; work early shift; may work irregular and prolonged hours

Mental Demands: Maintain emotional control under stress

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The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required. 

Salary : $17 - $23