Light Commercial Inside Sales

Job Title:

Light Commercial Inside Sales

FLSA Status:

Non-Exempt

Reports To:

Vice President

Position Summary:

As a Light Commercial Inside Sales Representative, you’ll play a key role in driving revenue growth by supporting outside sales efforts, managing customer inquiries, preparing quotes, and ensuring timely and accurate order fulfillment. You’ll be the go-to resource for our customers and partners, providing product recommendations, technical support, and excellent service.

Essential Job Results and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties/Responsibilities:

• Respond to inbound sales inquiries via phone, email, and web platforms
• Provide product information, technical guidance, and pricing for light commercial HVAC equipment and accessories
• Prepare and follow up on quotes, bids, and submittals
• Coordinate with outside sales reps, vendors, and internal departments to ensure seamless order processing and customer satisfaction
• Track project timelines, order status, and lead times
• Maintain accurate records in CRM and ERP systems
• Support marketing and promotional campaigns as needed
• Stay informed on product updates, industry trends, and competitor offerings

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Above all, the individual must be honest, loyal and ethical, and be capable of building and managing a spirited team environment with like values.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Required:

• High school diploma or equivalent required.
• 2 years of HVAC sales, technical support, or inside sales experience
• Proficiency in Microsoft Office and CRM/ERP Platforms
• Strong knowledge of HVAC systems, components, and applications

Preferred:

• Technical or trade school background
• Ability to read blueprints, mechanical drawings and/or specifications
• Light commercial HVAC industry exposure

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands to handle or feel; reach with hands and arms; climb or balance; talk or hear; and lift up to 40 pounds. The employee is occasionally required to stoop, kneel, crouch, crawl or smell. Specific vision requirements are close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment: Combination of office with typical office equipment, warehouse with racks and bins, and wholesale store environment with most work performed at a desk using equipment such as personal computers, telephones, scanners, copiers, faxes and paper files.

Position Type/Expected Hours of Work: This is a full-time position, and hours of work and days are Monday through Friday, 8:00 a.m. to 5 p.m.

Travel: Occasional travel may be expected for this position, as needed, per business requirements.

Skills Summary:

Oral Communications Skills Diplomacy

Reading Skills Math Aptitude

Team Building Skills Computer Skills

Customer/Vendor Relations Organization

Written Communication Skills Interpersonal Skills

Time Management