What are the responsibilities and job description for the Help Desk Technician position at Wallace Graphics Inc?
Are you the person everyone wants on the other end of the ticket – calm, clear, and quick to get people back up and running?
Wallace Graphics is one of the largest and fastest-growing commercial print companies headquartered in Georgia – and we're looking for a Help Desk Technician to keep our people, our systems, and our production floor running smoothly as we grow.
Our services span commercial print, direct mail, wide format print and installation, digital storefront implementation and management, branded apparel and merchandising with a team full of print experts ready to solve the most complex challenges. We offer full-service solutions for our clients using the latest technology with the very best equipment.
Our continued growth is a testament to our talented workforce and passionate leadership. We operate in a team-oriented environment built on strong values and a genuine priority on lasting relationships – with our clients and our people. We believe that engaging, training, and rewarding our employees are the secret ingredients to our success. We invest in the growth of our people, from cross-training to hands-on mentorship. If you're looking for a place where your work matters and your career can grow, you'll feel that here.
This is a great opportunity for an early-career IT professional who wants real, hands-on exposure across a wide mix of systems and environments – office, production floor, and everything in between. We are looking for a Help Desk Technician to join our team, supporting users across our Atlanta-area locations.
The Ideal Candidate:
This role reports to our IT Manager and is the first point of contact for technology across the company – the person people count on when something isn't working and they need it fixed. You'll get your hands on a real mix of environments: Windows and Mac endpoints, Microsoft 365, Active Directory, onboarding and offboarding, and the production-floor technology that keeps our presses and workflows running. It's the right seat for someone who's sharp, dependable, and eager to build a broad technical foundation – with real room to grow into more senior IT and Systems roles as we scale.
What You'll Bring:
- Calm, methodical troubleshooting instincts – you can triage, prioritize, and resolve Tier 1 issues across Windows, Mac, Microsoft 365, printers, and network connectivity, and document it all clearly along the way.
- A genuine customer-service mindset – patient, professional, and just as comfortable explaining a fix to a non-technical user as you are talking shop with IT.
- Working familiarity with the tools of the trade: Active Directory, Microsoft 365/Entra, ticketing systems like Jira, and remote-support tools.
- Hands-on reliability for the full employee tech lifecycle – workstation prep and deployment, onboarding and offboarding support – plus the judgment to know when and how to escalate.
- Reliable personal transportation and the flexibility to travel between our Atlanta-area locations as needed.
- 6–24 months of help desk, desktop support, internship, or equivalent hands-on IT experience; CompTIA A , Network , or similar is a plus but not required.
Benefits include (in addition to a competitive salary):
- Health, dental and vision insurance
- Health savings account access
- Group life insurance
- 401k retirement plan plus employer match
- Paid time off and paid holidays
- Recognition rewards and bonuses
- Regular team building events
EEO STATEMENT
We are an equal opportunity employer who recognizes the value of diversity and inclusion in the workplace. Employment decisions are based on business needs, job requirements and individual qualifications. All suitably qualified applicants will receive consideration for employment. We prohibit discrimination and harassment of any kind based on race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state and local laws in jurisdictions where we operate. If you need assistance or an accommodation due to a disability, you may contact us at pam@wallacegraphics.com.