What are the responsibilities and job description for the Front Office/Gastroenterology - Patient Services Representative position at WALLA WALLA CLINIC?
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Role and Responsibilities: |
1. Greet and assist patients in a friendly, courteous and professional manner.
2. Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.
3. Collect payments and co-payments, keeping an accurate ledger of both, balancing ledgers and deposit daily.
4. Answer incoming phone calls and schedule appointments on EHR system.
5. Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate.
6. Fax and/or scan confidential patient information.
7. Communicate with physicians and nurses to create an efficient work environment.
8. Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record.
9. Duty and department specifics utilizing specialized tools and software, including but not limited to, utilizing websites and specialty software, accessing daily schedules, patient searches, accessing patient profile, update patient location and demographics, process phone calls, use text templates, view tasks, create new tasks and other competencies as required by department.
10. Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow.
11. Train other Patient Services Representatives when necessary.
12. Protect the confidentiality of patient’s personal, financial, and medical information.
13. Other duties as assigned by the department manager, lead receptionist, or physician.