What are the responsibilities and job description for the Front Office/Call Center - Patient Services Representative position at WALLA WALLA CLINIC?
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Role and Responsibilities: |
1. Answer patient inbound phone calls in a high-volume call center
2. Make outbound phone calls to patients as needed
3. Respond to patient questions via portal, phone call, and EHR
4. Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.
5. Guide/troubleshoot patients through telehealth and portal set up as needed
6. Schedule patients for multiple departments accurately
7. Protect the confidentiality of patients personal, financial, and medical information
8. Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate
9. Collaborate with other PSR staff to improve patient care
10. Communicate effectively and professionally with patients, providers, and nursing staff to create an efficient work environment
11. Using EHR software, accurately index and file scanned documents and information into patient's electronic medical record
12. Collect payments and co-payments, keeping an accurate ledger of both, balancing ledgers and deposit daily.
13. Fax and/or scan confidential patient information.
14. Duty and department specifics utilizing specialized tools and software, including but not limited to, utilizing websites and specialty software, accessing daily schedules, patient searches, accessing patient profile, update patient location and demographics, process phone calls, use text templates, view tasks, create new tasks and other competencies as required by department.
15. Train other Patient Service Representatives when necessary
16. Other duties as assigned by the department manager, lead receptionist, physician.