What are the responsibilities and job description for the Help Desk Specialist position at Wall Street Consulting Services LLC?
- Total IT Experience (12 Years)
- 84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
- 36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
- 36 months experience documenting/writing training materials.
- 36 Months developing and delivering employee training materials.
- 36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
- 36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture.
- 36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).