What are the responsibilities and job description for the Help Desk Technician position at Upstate Services Group?
Help Desk Technician
Upstate Services Group
Albany, New York
We are seeking a highly motivated and customer-focused Help Desk Technician to join our IT support team at Upstate Services Group, a growing Skilled Nursing company committed to delivering outstanding service and support to our clients.
About the Role
As a Help Desk Technician, you will provide first-level technical support via phone, email, and onsite to ensure seamless operations for our employees. You will troubleshoot hardware, software, and network issues, install and configure computer systems, applications, and peripherals, and maintain up-to-date knowledge of company systems, policies, and procedures.
Responsibilities
Provide first-level technical support via phone, email, and onsite to employees
Troubleshoot hardware, software, and network issues for employees
Install, configure, and maintain computer systems, applications, and peripherals
Document and track support requests through the Helpdesk system
Escalate complex issues to higher-level support when necessary
Assist with onboarding of new employees, including account setup and equipment preparation
Maintain up-to-date knowledge of company systems, policies, and procedures
Requirements
3 years of experience in a help desk or IT support role (preferred)
Strong knowledge of Windows 10 and 11 operating systems
Familiarity with Microsoft 365, networking basics, and remote support tools
Excellent problem-solving skills with attention to detail
Strong communication and customer service skills
Ability to work independently as well as part of a team
CompTIA A or other IT certifications are a plus
Knowledge of PBX systems and virtualization systems are a plus
Benefits
Competitive salary: $62,500-$70,000
Health, dental, and vision insurance
Paid time off and holidays
Opportunities for professional growth and certification support
If you are a motivated and customer-focused individual looking to join a growing organization, please apply to this exciting opportunity to become our next Help Desk Technician.
Apply Now
We look forward to receiving your application!
#upstate123
Salary : $62,500 - $70,000