What are the responsibilities and job description for the Genesys Functional SME position at Wall Street Consulting Services LLC?
Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc
Profile Specification
Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration
Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omnichannel experience in integration with multiple digital channels
Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features
Collaborate with cross functional team for creating optimal solution and development
Skills
Mandatory Skills : Architectural diagrams, Docker, Microservices, Software Engineering and Design Architecture, UML diagrams
Thanks & Regards,
Delip Kumar K – Sr. Recruitment Consultant
Cell: (609) 299-1281 - EXT 161 | Email: dkatepogu@wallstreetcs.com
Wall Street Consulting Services, LLC | 100 Overlook Center,2nd Floor, Princeton, NJ 08540
www.wallstreetcs.com
