Customer Care Representative

At Liberty Waste Solutions, we're redefining waste management by delivering reliable, safety-focused, and environmentally responsible solutions. 

 We are seeking a Customer Service Representative that will be responsible for ensuring maximum productivity and delivering exceptional service to our customers. This role requires strong communication skills, attention to detail, and the ability to work independently while meeting performance metrics. Ideal candidates will have an effective way to manage and resolve customer complaints to maintain satisfaction and loyalty.

Key Responsibilities:

• Achieve or exceed company-established goals for calls, talk time, wait time, and other performance metrics.
• Answer inbound calls professionally and courteously, providing accurate information and resolving inquiries promptly.
• Handle customer complaints with empathy and professionalism, ensuring timely resolution and maintaining a positive customer experience.
• Maintain positive and respectful interactions with customers at all times.
• Follow all required safety policies and procedures.
• Prepare and submit daily, weekly, and monthly reports as required.
• Become proficient in the company’s phone system and operating system (SoftPak).
• Perform other job-related duties as assigned.

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Ability to learn and navigate company-specific systems.

Professional Competencies:

• Communication Skills: Clear, concise verbal and written communication; ability to interact effectively with all levels of management and customers.
• Active Listening: Pays full attention to customer concerns, asks clarifying questions, and ensures understanding before responding.
• Complaint Resolution: Demonstrates patience, empathy, and problem-solving skills when addressing customer complaints; focuses on turning negative experiences into positive outcomes.
• Service Orientation: Strong desire to help others and resolve issues efficiently.
• Time Management: Prioritizes tasks and meets deadlines consistently.
• Problem-Solving: Quickly grasps concepts, identifies issues, and implements solutions with minimal supervision.
• Adaptability: Maintains composure under pressure and adjusts to changing priorities.
• Integrity & Confidentiality: Handles sensitive information responsibly and ethically.
• Self-Motivation: Works independently, takes initiative, and maintains pride in work quality.
• Team Collaboration: Works well with others to achieve shared goals.

Additional Requirements:

• Reliable transportation.
• Prior call center experience preferred.
• Professional office attire.
• Ability to adhere to work schedules and company policies.