What are the responsibilities and job description for the Front Desk Night Auditor position at Walker's Bluff Casino Resort?
The Front Desk Night Auditor is responsible for the registration of guests staying in the hotel, as well as communicating hotel services and any promotions. This position must be focused on providing the highest level of guest service, as it has a direct impact on the guest experience while staying at the resort. Elite Casino Resorts properties offer a wide variety of benefits intended to meet the many needs of our diverse employee population. We offer a comprehensive benefits package that helps our employees get and stay healthy, plan for their future, and maintain a healthy work-life balance. We encourage you to look through the different benefits below to discover all that we have to offer to our employees of Elite Casino Resorts owned properties. Financial benefits include Paid Time Off, Premium Pay Incentive, First Year Wage Increases, 401(k) with Company Match, Profit Sharing, Company Paid Life Insurance (Full-Time) and Voluntary Benefits. Health and Wellness benefits for Full-Time Employees include three Medical plans to choose from, Dental, two Vision plans to choose from and Flexible Spending Accounts.
Essential Functions:
- Efficiently check guests in and out of the hotel and administer hotel policies and procedures.
- Assist the reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
- Operate the hotel phone system using friendly and professional service.
- Understand and follow all hotel emergency procedures.
- Maintain confidentiality of guest information and hotel data.
- Provide exceptional customer service to all internal and external customers.
- Resolve problems quickly and accurately, and follow directions thoroughly. Responsible for completing the regular hotel audits.
Required:
- High School Diploma or GED
- Six months experience customer service or equivalent combination of education and experience.
Salary : $18 - $18