What are the responsibilities and job description for the Cashier/Customer Service position at Waldo's Chicken and Beer?
Overview
Join our dynamic retail team as a Cashier and Customer Service Associate, where your enthusiasm and dedication will create a welcoming shopping experience for every customer. In this role, you'll be the friendly face that assists customers with their purchases, handles transactions efficiently, and provides exceptional service to foster loyalty and satisfaction. Your energy will help drive sales and ensure smooth store operations, making each day engaging and rewarding.
Responsibilities
- Greet customers warmly and assist them with their shopping needs, including product information and store navigation.
- Operate the point-of-sale (POS) system accurately to process transactions, handle cash, credit cards, and mobile payments with precision.
- Perform cashier duties such as scanning items, applying discounts, issuing receipts, and managing returns or exchanges.
- Conduct product demos when applicable to showcase features and benefits to customers.
- Upsell related products or accessories to enhance customer satisfaction and increase sales opportunities.
- Maintain the cleanliness and organization of the checkout area, ensuring merchandise is well-stocked and visually appealing.
- Demonstrate excellent phone etiquette when assisting customers over the phone or via online inquiries.
- Support merchandising efforts by stocking shelves, organizing displays, and ensuring products are properly labeled.
- Assist in inventory management through stock checks and reporting low stock levels for replenishment.
- Provide bilingual support to serve a diverse customer base effectively.
- Engage in basic retail math to handle cash handling accurately and balance registers at shift end.
Skills
- Proven experience with POS systems and cashiering duties in a retail or grocery store environment.
- Strong communication skills with an energetic approach to customer service.
- Supervising experience is a plus, demonstrating leadership in team settings.
- Ability to perform retail math accurately for cash handling and sales calculations.
- Knowledge of merchandising techniques and stock management practices.
- Experience conducting product demos and upselling to enhance sales performance.
- Bilingual abilities are highly valued to connect with a broader customer demographic.
- Excellent phone etiquette for professional customer interactions via phone or online channels. Join us in creating a lively shopping environment where every customer leaves satisfied! Your enthusiasm, attention to detail, and commitment to service excellence will make a meaningful difference every day.
Pay: $15.00 - $18.00 per hour
Work Location: In person
Salary : $15 - $18