Assistant Supervisor

The Assistant Supervisor supports restaurant operations with a strong focus on food service excellence and alcoholic beverage management. This role ensures an exceptional guest experience across dine-in, carry-out, delivery, catering, and events. The Assistant Supervisor plays a key role in staff training, operational compliance, and maintaining a clean, safe, and welcoming environment.

Working closely with the Supervisor and under the direction of the District Manager, the Assistant Supervisor helps maintain high standards of food quality, service, cost control, and profitability. This position also assists in ensuring full compliance with all applicable food safety and alcoholic beverage laws for locations where alcohol is served.

Essential Responsibilities, Duties & Accountabilities

Under the direction of the District Manager, the Assistant Supervisor will:

Operations & Guest Experience

• Assist with daily restaurant operations and staff supervision to ensure an exceptional dining experience
• Ensure the highest standards of food quality, service, presentation, and merchandising
• Ensure guests are treated with professionalism, respect, and prompt attention from arrival through payment and departure
• Take a proactive, positive interest in guest satisfaction and community relationships

Staff Training & Development

• Assist in training and developing service staff on customer service standards, daily specials, and marketing initiatives
• Coach staff on service expectations including greeting guests, offering beverages and appetizers, highlighting specials, checking satisfaction, clearing tables, boxing leftovers, and presenting desserts
• Support employee performance management, development, mentoring, and addressing employee relations issues
• Ensure continuous training for all staff on company policies, procedures, expectations, and customer service standards

Food Safety & Quality

• Train and work closely with staff to ensure food is properly prepped, cooked, and delivered according to quality standards
• Ensure compliance with food safety and sanitation practices
• Verify that all staff maintain required food handling permits and certifications (e.g., ServSafe)

Coverage & Customer Resolution

• Provide operational coverage by filling in for staff positions as needed
• Address customer complaints and concerns with tact, professionalism, and courtesy, and assist in training staff to do the same

Alcoholic Beverage Operations (Where Applicable)

• Assist with purchasing, inventory control, reporting, and compliance for alcoholic beverages (liquor, beer, wine)
• Ensure strict adherence to age verification and responsible service laws (21 compliance)
• Train staff on legal beverage service, cost controls, and inventory protocols
• Take appropriate action to reduce liability related to overconsumption, including arranging transportation when necessary

Inventory, Cash Handling & Controls

• Assist with inventory management, with emphasis on alcoholic beverages and bar/dining room supplies
• Support accurate inventory counts and reporting for leadership review
• Ensure payment policies, cash handling procedures, and internal controls are followed and trained

Cleanliness, Safety & Compliance

• Ensure an exceptionally clean dining room, kitchen, prep areas, and commissary
• Crosstrain staff on bussing and general cleaning responsibilities
• Follow, enforce, and model safety, security, and sanitation standards
• Complete and ensure compliance with all required checklists (opening, closing, cleaning, etc.) and Standard Operating Procedures (SOPs)

General

• Comply with and help ensure employee participation in all required training programs (inperson, video, or classroom)
• Perform other duties and special projects as assigned

Position Requirements & Qualifications

Education & Experience

• High School Diploma or GED required
• Collegelevel coursework in Management, Accounting, or Business preferred
• Minimum of two (2) years of food and beverage experience in a management or supervisory role
• Minimum of two (2) years of experience managing and training employees
• Minimum of two (2) years of experience working with legal beverage operations, including inventory, cost control, and compliance

Knowledge, Skills & Abilities

• Strong working knowledge of food service and alcoholic beverage operations
• Experience with inventory management, cost control, sales, and profitability
• Proficiency with Microsoft Office, POS systems, and restaurant technology
• Excellent customer service skills with the ability to professionally resolve concerns and complaints
• Strong leadership, communication (oral and written), and interpersonal skills
• Ability to make sound decisions under pressure using strategic business judgment
• Ability to maintain confidentiality and exercise discretion
• Demonstrated dependability, professionalism, and attention to detail