What are the responsibilities and job description for the Veterinary Referral Coordinator position at Wake Veterinary Medical Center?
Wake Vet is a 24-hour hybrid hospital offering primary care, emergency, surgery, internal medicine, oncology, advanced imaging (ultrasound and 64-slice CT), and cardiology services through our partnership with CVCA. We’ve recently doubled our facility space, added dedicated special procedures and chemotherapy rooms, and expanded our diagnostic capabilities to better support our patients and referring veterinarians.
We’re also known for exceptional ICU care, delivered by a stable and experienced team of credentialed technicians and assistants. Located in Knightdale, NC—just off I-540—we’re a quick and easy commute from anywhere in the Research Triangle. Raleigh is consistently ranked among the top cities to live in the U.S., offering everything from highly rated schools and family-friendly amenities to incredible food, extensive trails, and a central location in the state.
We are seeking an experienced and detail-oriented Referral Coordinator to join our team. This role plays a vital part in ensuring seamless communication and coordination between our specialty departments, clients, and referring veterinarians.
Key Responsibilities
- Serve as the primary liaison between clients, referring veterinarians, and hospital specialty departments.
- Coordinate and schedule appointments for Specialty Surgery, Oncology, Internal Medicine, and Advanced Imaging services.
- Demonstrate knowledge of veterinary medical procedures and terminology to effectively communicate with clients and veterinary professionals.
- Maintain accurate documentation and follow-up for all referrals and communications.
- Support hospital operations with professionalism and efficiency in a fast-paced environment.
Qualifications
- Minimum of 2 years of veterinary experience required.
- Strong communication, organizational, and time management skills
- Demonstrated ability to maintain professionalism and positivity under pressure.
- EzyVet experience is a plus.
- Attention to detail and commitment to excellent customer service.
Perks and benefits include:
- Tuition assistance
- A choice between two medical plans with prescription drug benefits
- Dental and vision coverage available
- 401(k) Savings Plan with employer match, including immediate vesting
- Life insurance for yourself, spouse and eligible dependents available
- Paid time off / holidays
- Health Savings Account available
- Short term disability available
- Supplemental critical illness and accident plans available
- Uniform allowance
- Continuing education allowance for credentialed technicians
- Employee assistance program
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.