What are the responsibilities and job description for the Front Office Phones Coordinator position at Wake Skin Cancer Center?
Our busy and patient-focused dermatology and Mohs surgery practice is seeking a dedicated Phone Coordinator to join our front office team Monday through Friday.
This position plays a critical role in creating a positive first impression for our patients. The Phone Coordinator is the first voice our patients hear and sets the tone for their entire experience with our office.
Key Responsibilities:
- Answer all incoming calls promptly and professionally
- Return patient calls in a timely manner
- Retrieve and respond to voicemail messages consistently throughout the day
- Schedule appointments accurately and efficiently
- Provide clear, helpful information to patients
- Transfer calls throughout appropriate departments as needed
- Document calls appropriately in the EMR system
What We Expect:
- You are first and foremost responsible for the phones during your shift
- A pleasant, calm, and friendly demeanor at all times
- The ability to remain professional and positive, even during high call volume
- Anticipate patient questions and recognize that many callers may feel anxious about their visit, procedure, or diagnosis
- Strong communication skills with attention to detail
- Team-oriented mindset with a willingness to support the front office as needed
The Ideal Candidate:
- Has prior medical office or high-volume phone experience (preferred)
- Demonstrates empathy and patience
- Thrives in a fast-paced environment
- Understands the importance of excellent patient service
We are looking for someone who understands that answering the phone is not just a task, it is patient care. If you are organized, professional, and take pride in delivering exceptional service, we would love to meet you.
Benefits include paid time off, paid holidays, medical insurance, 401k.
Hourly rate $18-$20 based on experience.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20