What are the responsibilities and job description for the Radiology Scheduling Supervisor position at Wake Radiology?
Radiology Scheduling Supervisor
Are you a data-driven leader with a passion for patient care and operational excellence? Wake Radiology UNC Health Rex is seeking a dynamic Radiology Scheduling Supervisor to lead our centralized and MRI scheduling operations. This is an in-office position in the North Hills area of Raleigh.
The Mission:
As the Scheduling Supervisor, you will oversee the centralized scheduling of imaging studies (MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine and PET) across multiple locations. You will oversee a team of 30 schedulers, track operations and metrics daily, and use data to enhance performance. Beyond managing central and MRI scheduling, you will serve as a key partner to the Ancillary Services Manager, providing essential support for broader departmental initiatives and ensuring seamless coordination across the entire imaging lifecycle.
As the Scheduling Supervisor, you will oversee the centralized scheduling of imaging studies (MRI, CT, Ultrasound, Mammography, X-Ray, Bone Density, Nuclear Medicine and PET) across multiple locations. You will oversee a team of 30 schedulers, track operations and metrics daily, and use data to enhance performance. Beyond managing central and MRI scheduling, you will serve as a key partner to the Ancillary Services Manager, providing essential support for broader departmental initiatives and ensuring seamless coordination across the entire imaging lifecycle.
What We Are Looking For…
A leader who can balance the "big picture" of departmental goals with the daily details of a high-volume call center.
- You will take a hands-on approach to mentoring and developing our Senior Lead Schedulers, empowering them to grow as supervisors and ensuring a strong leadership pipeline.
- You will foster accountability, continuous learning, and a "patient-first" mentality within your team.
- You will ensure strict compliance with HIPAA regulations and insurance requirements across your team, maintaining the highest standards for patient confidentiality and data security.
- You will track call volumes, response times, and abandonment rates, turning those numbers into actionable improvements for the department.
- You are willing to support the Ancillary Services Manager in cross-functional projects involving medical records, image retrieval, and reading room coordination.
What You Bring…
You aren’t just a manager; you’re a coach and a builder. You have technical "know-how" of medical imaging combined with the "people-skills" to lead and develop a large team effectively.
- 5 years of healthcare experience, with at least 3 years in a management or supervisory role.
- A track record of identifying talent when interviewing candidates
- You know how to provide feedback and support to create a high-performing team.
- Previous experience in radiology scheduling, centralized scheduling or high-volume call centers is essential. (Bonus points if you're a pro with EPIC!).
- You are familiar with imaging terminology (MRI, CT, Mammography) and understand the nuances of scheduling protocols.
- A Bachelor’s or Associate degree in Healthcare Administration or Business is preferred, along with the ability to prioritize competing demands in a fast-paced environment.
We Offer…
- A highly competitive salary and comprehensive benefits package, including health, dental, and vision insurance, 401(k), and profit-sharing.
Ready to Make Your Mark?
If you’re a leader who believes that operational excellence starts with accuracy and ends with an exceptional patient journey, we want to talk to you. Submit your application today and help us set the standard for care!
If you’re a leader who believes that operational excellence starts with accuracy and ends with an exceptional patient journey, we want to talk to you. Submit your application today and help us set the standard for care!