What are the responsibilities and job description for the Guest Services Shift Supervisor position at Wake County?
What You'll Be Doing
Are you a dedicated leader with a passion to make a real impact? If so, Wake County wants to hear from you!
We are currently seeking an experienced supervisor to become part of the South Wilmington Street Center team! The South Wilmington Street Center is a 24-hour Men's Homeless Shelter that serves the Raleigh community. The South Wilmington Street Center (SWSC) Shift Supervisor ensures that all aspects of client intake and facility operations comply with policies. It oversees a team of Guest Services Technicians that provide direct care services to homeless men who are using the South Wilmington Street Center. This is a rewarding opportunity to help our community and lead a passionate team dedicated to improving the lives of others.
Essential Functions
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
About
About Our Team
Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing.
Required
The Basics (Required Education and Experience)
Location: South Wilmington St Center Raleigh, NC 27601 USA
Employment Type: Regular
Work Schedule: Mon - Fri 3:00 pm - 11:45 pm
Hiring Range: 25.43 - 29.42
Market Range: 25.43 - 32.74
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 4/24/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Are you a dedicated leader with a passion to make a real impact? If so, Wake County wants to hear from you!
We are currently seeking an experienced supervisor to become part of the South Wilmington Street Center team! The South Wilmington Street Center is a 24-hour Men's Homeless Shelter that serves the Raleigh community. The South Wilmington Street Center (SWSC) Shift Supervisor ensures that all aspects of client intake and facility operations comply with policies. It oversees a team of Guest Services Technicians that provide direct care services to homeless men who are using the South Wilmington Street Center. This is a rewarding opportunity to help our community and lead a passionate team dedicated to improving the lives of others.
Essential Functions
- Provides leadership and support to the team as needed during the shift
- Supervises and coaches subordinates while making decisions to address any shift-related issues, which may have no defined policy for guidance
- Oversees engagement activities with emergency guests
- Facilitates communication and cooperation between various teams that operate the facility
- Serves as the on-site operations manager in the absence of senior management
- Uses a database to catalog activities
- Provides quality guest services
- Addresses facility needs including maintenance
- Supports the center's mission of helping men move from homelessness to self-sufficiency
- Provides input to the SWSC management team
- Accountable for compliance for all policies of the SWSC
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
About
About Our Team
Wake County Department of Housing’s goal is to ensure that quality affordable housing is available for all Wake County residents. As the population and economy continue to grow in Wake County, the need for affordable housing development and preservation increases. Not only do more units of affordable housing need to be built, housing services must be provided to support families and individuals to access or maintain safe, decent, affordable housing. Affordable housing is also critical to preserving Wake County’s economic competitiveness by offering housing for workers at all income levels, supporting housing stability and economic opportunity for its residents and furthering Wake County’s commitment to healthy and inclusive growth. The Department’s programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter and Permanent Supportive Housing.
Required
The Basics (Required Education and Experience)
- Associate's degree
- Three years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- One year experience working with the homeless population
- Two years of supervisory experience or more directly reporting employees
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Proficient skills with Microsoft Office Suite
- Ability to be adaptable and accountable
- Staff management and development skills
- Ability to supervise workflow operations
- Ability to make decisions and solve problems
- Time management skills
Location: South Wilmington St Center Raleigh, NC 27601 USA
Employment Type: Regular
Work Schedule: Mon - Fri 3:00 pm - 11:45 pm
Hiring Range: 25.43 - 29.42
Market Range: 25.43 - 32.74
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 4/24/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.