What are the responsibilities and job description for the Child Welfare - Eligibility Caseworker II position at Wake County?
What You'll Be Doing
Wake County Child Welfare currently serves over 500 children in our foster care system. Child Protective Services (CPS) is responsible for protecting children and enhancing their overall well-being by supporting and strengthening families. The Child Welfare division has three federally mandated goals. The first goal is safety - children will be protected from harm from child abuse and neglect. The second goal is permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible. The third goal is well-being - the educational, health, and overall well-being of children in foster care or receiving Child Protective Services In-Home Services will be enhanced. Federal, state, and local policy dictate that Child Welfare seeks to accomplish these three goals by supporting and strengthening families.
The Child Welfare - Eligibility Caseworker II in the Child Welfare Division determines the initial and on-going funding source (including Federal Social Security Act's Title IV-E and North Carolina State funding sources) for children who enter into Foster Care. This position determines eligibility for children in the legal custody of Wake County Health & Human Services, adopted youth, children who are in the legal custody of private adoption agencies, foster children who are in the legal custody of other states residing in Wake County and children who receive adoption subsidies from other states that reside in Wake County.
Primary Responsibilities Include
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon-Fri 8:30 am - 5:15 pm
Hiring Range: 25.79 - 30.08 Commensurate with Experience
Market Range: 25.79 - 34.37
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 4/2/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Wake County Child Welfare currently serves over 500 children in our foster care system. Child Protective Services (CPS) is responsible for protecting children and enhancing their overall well-being by supporting and strengthening families. The Child Welfare division has three federally mandated goals. The first goal is safety - children will be protected from harm from child abuse and neglect. The second goal is permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible. The third goal is well-being - the educational, health, and overall well-being of children in foster care or receiving Child Protective Services In-Home Services will be enhanced. Federal, state, and local policy dictate that Child Welfare seeks to accomplish these three goals by supporting and strengthening families.
The Child Welfare - Eligibility Caseworker II in the Child Welfare Division determines the initial and on-going funding source (including Federal Social Security Act's Title IV-E and North Carolina State funding sources) for children who enter into Foster Care. This position determines eligibility for children in the legal custody of Wake County Health & Human Services, adopted youth, children who are in the legal custody of private adoption agencies, foster children who are in the legal custody of other states residing in Wake County and children who receive adoption subsidies from other states that reside in Wake County.
Primary Responsibilities Include
- Review court documents to ensure that proper funding sources are used throughout the life of the case
- Receive and process applications
- Complete reviews and respond timely to changes
- Provide case and crisis management
- Enter data and maintain on-going cases
- Manage cases for youth that have SSI/Social Security disability Medicaid
- Use both NCFAST (the electronic case management system) and PRIME (Hyland OnBase - the document management system) to manage the assigned tasks
- Keep abreast of WCHHS protocols, state and federal policies related to child welfare, eligibility, and Medicaid
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
- High school degree or GED
- Three years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Child Welfare experience, specifically determining Medicaid eligibility for children who have entered into foster care and are in legal custody of a Department of Social Services
- Proficiency in NCFAST and PRIME
- Must possess excellent verbal and written communication skills
- Advanced critical & analytical thinking skills
- Understanding of IVE eligibility requirements funding
- Ability to present information in a clear manner
- Excellent interpersonal skills.
- Detail oriented and able to produce accurate documentation
- Ability to multi-task and prioritize
- A high level of energy with a results driven attitude suited to work in a fast paced environment
- Strong team member
- Able to work well independently
- Well organized, good time management
- Accountability
- Ability to effectively problem solve
- Well versed in office technology
- Provide excellent internal and external customer service
- Must possess excellent verbal and written communication skills
- Detail oriented and able to produce accurate documentation
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon-Fri 8:30 am - 5:15 pm
Hiring Range: 25.79 - 30.08 Commensurate with Experience
Market Range: 25.79 - 34.37
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 4/2/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.