Child Protective Services Supervisor

What You'll Be Doing

Wake County Child Welfare currently serves over 700 children in our foster care system. Child Protective Services (CPS) is responsible for protecting children and enhancing their overall well-being by supporting and strengthening families. The Child Welfare division has three federally mandated goals. The first goal is safety - children will be protected from harm from child abuse and neglect. The second goal is permanence - children entering foster care will be reunited with family or placed in a new permanent home as quickly as possible. The third goal is well-being - the educational, health, and overall well-being of children in foster care or receiving Child Protective Services In-Home Services will be enhanced. Federal, state, and local policy dictate that Child Welfare seeks to accomplish these three goals by supporting and strengthening families.

We are currently seeking a Child Protective Services (CPS) Supervisor with primary job duties include the following: leading, guiding, training staff with limited Child Welfare experience as well as seasoned social workers, and working alongside team members until the work is done

Essential Functions

• Identifying ways to assist workers with keeping up with the many demands in Child Welfare, including, but not limited to: paperwork, training, compliance with statutes, state and county policies, and protocols, etc. while keeping up with an abundance of mandated paper work and training
• Supervising several Child Protective Services staff members and working with them after-hours if necessary to ensure tasks are completed
• Providing oversight and decision making on accepted CPS reports and caseloads
• Assigning cases of new referrals for service
• Consulting with staff on regular service delivery
• Meeting with staff individually and in a team setting to make case decisions and assess families progress per policy and state law
• Participating in case decision meetings and assisting staff in the development of findings to support the filing of petitions and helping prepare staff for testifying in the Juvenile Court
• Conducting interviews with staff to review their direct interventions with families and their documentation
• Participating in CFTs and reviewing safety plans, as well as assessing progress on the service agreements and reviewing the safety of families
• Discussing and reviewing documentation of cases Jointly reviewing status of cases leading up to case closure consistent with standards
• Supervising other teams in the absence of their assigned supervisor, including working after normal work hours in the field as needed
• Serving as a liaison to other community agencies, including Juvenile Court
• Helping to develop resources for use of families and taking the lead to collaborate with other Human Services sections to ensure integrated service delivery for the client families
• Facilitating the development of policy and protocols related to Child Protective Services
• Managing other Child Welfare functions as assigned
  
  
  

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

Required

The Basics (Required Education and Experience)

• Masters degree in Social Work (MSW)
• Three years experience in counseling or social work
• Valid Driver's License and "safe" driving record
• Equivalent education and experience are accepted
• Please include ALL prior work experience on your application and resume.
  
  
  

Beyond the Basics (Preferred Education and Experience)

• Five (5) years or more of experience in Child Welfare Child Welfare in North Carolina Pre-Service
• Master's degree in Social Work
• Experience utilizing a statewide automated case management system
• Prior Supervisory experience
  
  
  

How Will We Know You're 'The One'?

• Knowledge of child welfare policy, statute, and federal legislation Experience with statewide child welfare case management systems Diversity in Child Welfare program experience
• Knowledge of adult learning styles Strong collaboration and effectiveness with a team approach Demonstrated exceptional written and verbal communication skills (with groups of various sizes) and the ability to clearly convey information to staff at all levels within and outside the agency Positive attitude Use of appropriate interpersonal skills and methods to reduce tension and resolve conflict Experience in curriculum development Familiarity and comfort in utilizing multiple mediums to deliver training, i.e. PowerPoint, Prezi, Publisher, Excel Initiative Receptive to feedback Willingness to grow Strong organizational and decision-making skills Critical thinking skills Creativity
• and Solution-focused approaches to implementing change Willingness to foster strong team and inter-Division relationships
  
  
  

About This Position

Location: HSC Swinburne Raleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon-Fri 8:30 am - 5:15 pm

Hiring Range: 67,727 - 91,434 Commensurate with Experience

Market Range: 67,727.00 - 115,141.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 12/30/2025

What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement

What Makes Wake Great

Home to the State Capital, Wake County is one of the fastest growing areas in the nation and the most populous county in the state, with more than 1.1 million residents. The County has received national and international rankings and accolades from publications such as Money, Fortune, and Time magazines as being one of the best places to live, work and play. The central location of the County allows for a short drive to the spectacular mountains or coast. Wake County Government is governed by a seven-member Board of Commissioners, who are elected at-large to serve two-year terms. Wake County Government has a general operating budget of $1.874 billion, employs over 4400 employees, experiences minimal turnover, and is an award-winning leader in wellness and technology initiatives; such as offering employees and covered spouses free access to the Employee Health Center. Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.