What are the responsibilities and job description for the Child Care Subsidy - Eligibility Caseworker I position at Wake County?
What You'll Be Doing
Are you passionate about helping individuals become self-sufficient and assisting families in your community? Here's your chance to make a direct impact!
The Wake County Child Care Subsidy Program provides financial assistance for parents for their child care needs. This childcare subsidy payment is based upon an assessment of need, income and family size. Each County receives an annual allocation of state and federal funds to be used for subsidized childcare services to its residents. The Child Care Subsidy Program receives additional funding from the Wake County Smart Start Program.
In addition to providing financial assistance, the Wake County Child Care Subsidy Program provides information to the community on choosing and utilizing quality childcare. As a result of receiving quality childcare through the assistance of the Child Care Subsidy Program, children are better prepared for school success. We are currently seeking a Child Care Subsidy - Eligibility Caseworker I to join our team for a rewarding career that assists families in need.
The Job Duties Of This Important Role Include
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 25.43 - 29.08
Market Range: 25.43 - 32.74
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/5/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.
Are you passionate about helping individuals become self-sufficient and assisting families in your community? Here's your chance to make a direct impact!
The Wake County Child Care Subsidy Program provides financial assistance for parents for their child care needs. This childcare subsidy payment is based upon an assessment of need, income and family size. Each County receives an annual allocation of state and federal funds to be used for subsidized childcare services to its residents. The Child Care Subsidy Program receives additional funding from the Wake County Smart Start Program.
In addition to providing financial assistance, the Wake County Child Care Subsidy Program provides information to the community on choosing and utilizing quality childcare. As a result of receiving quality childcare through the assistance of the Child Care Subsidy Program, children are better prepared for school success. We are currently seeking a Child Care Subsidy - Eligibility Caseworker I to join our team for a rewarding career that assists families in need.
The Job Duties Of This Important Role Include
- Performing Duty Person responsibilities (respond to clients who walk in or call to see a worker) as assigned each month
- Assisting with the management of vacant caseloads as well as an assigned case load when there is a staff vacancy
- Responding to changes in situations from clients and child care providers and applying these changes to the client’s case per policy requirements
- Working closely with a variety of Wake County employees from the Public Health and school system organizations, as well as those persons from other community/social services agencies on a daily basis to better serve the needs of the diverse population
- Performing full case management, to include: processing initial application, recertification applications, and process changes submitted by client for all clients on caseworkers case load
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
Required
The Basics (Required Education and Experience)
- High school degree or GED
- Two years of job-related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Experience with accurately determining eligibility for child care subsidy
- Proficient in NC FAST and OnBase or proficient with a document management software system
- Bilingual in Spanish/English
- Ability to handle frequent client contact, conveying information clearly and concisely in writing and verbally and maintain a relationship with clients
- Excellent interviewing and assessment skills
- Knowledge of Child Care Subsidy Program Policy, general knowledge of Human Services/Social Services programs and knowledge of community resources
- Ability to counsel clients in crisis situations, listening and responding appropriately Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
- Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
- Proficient with NCFAST and proficient with basic computer skills and the aptitude to learn new software
Location: HSC Swinburne Raleigh, NC 27610
Employment Type: Regular
Work Schedule: Mon - Fri 8:00 am - 5:00 pm
Hiring Range: 25.43 - 29.08
Market Range: 25.43 - 32.74
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 5/5/2026
What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
What Makes Wake Great
Consistently ranked high among the best places to live and work in America, Wake County is home to NC State University, Research Triangle Park, and 2006 Stanley Cup Champions, the Carolina Hurricanes. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. In Fall 2026, two at-large seats will be added for nine total commissioners. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2026 General Fund budget is approximately $2.1 billion, and the County has over 5,100 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.
Equal Opportunity Statement
Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Background Check Statement
Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer.
Emergency Service Worker Statement
In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.