What are the responsibilities and job description for the Health Services Technician position at Wake County Public School System?
Overview
POSITION TITLE (Oracle title)
HEALTH SERVICES TECHNICIAN
WORKING TITLE
Health Services Technician
SCHOOL/DEPARTMENT
Health and Crisis Prevention Services
LOCATION
Health and Crisis Prevention Services
PAY GRADE
Noncertified Grade 20
FLSA STATUS
Nonexempt
ELIGIBILITY FOR EMPLOYMENT CONTRACT
No
WORK WEEK SCHEDULE
Monday-Friday (occasional evenings and weekends) Position is not available for a Hybrid Telework workweek
POSITION PURPOSE:
Responsible for support and implementation of protocols and procedures for Health & Crisis Prevention Services. Provides school health information and data collection support to schools, HS Support Center, School Nurse Specialist, and Health Services Director. Uses independent judgment to resolve problems. Serves as a resource in collecting data pertaining to areas of compliance, student health, student records, and Board of Education (BOE), federal, state, and local policies and laws. Assist in interpreting health and compliance data, maintains, and ensures accountability and compliance with BOE, federal, state, and local guidelines. Monitors processes for collecting, entering, and maintaining correspondences, statements, forms, and other materials as requested by Health & Crisis Prevention Services and determined by BOE, federal, state, and local guidelines.
MINIMUM QUALIFICATIONS:
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Considerable knowledge of Microsoft Office, specifically Microsoft Word, Excel, Access, and PowerPoint; Google Apps; working knowledge of database systems and spreadsheets with the ability to analyze and organize data;
- Strong organizational and record-keeping skills;
- Excellent organizational skills;
- Ability to meet departmental deadlines;
- Ability to minimize errors with attention to detail;
- Ability to effectively organize and maintain records;
- Ability to maintain confidentiality
- Ability to exercise independent judgment and initiative in completing work assignments and determine when to refer situations to supervisor;
- Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
- Ability to establish and maintain effective working relationships with school system staff, staff members of external funding agencies, and the community.
EDUCATION, TRAINING, AND EXPERIENCE
- High school diploma or equivalent; AND
- Three years of experience in clerical and office-based customer service.
CERTIFICATION AND LICENSE REQUIREMENTS
None
PREFERRED QUALIFICATIONS:
- Two years of post-secondary coursework in a related field;
- Experience collecting data;
- Experience working within a school environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, and vendors. Work is considered light physical work, requiring the exertion of up to 10 pounds of force.
EFFECTIVE DATE: 6/2024
DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.