What are the responsibilities and job description for the Behavioral Health Technician - Behavioral Health Urgent Care position at Integrated Family Services?
NO PHONE CALLS PLEASE.
GENERAL DESCRIPTION:
The Behavioral Health Technician is responsible for providing direct, non-clinical support to clients at the Behavioral Health Urgent Care (BHUC) center. This position assists in maintaining a safe, therapeutic, and recovery-oriented environment, monitoring client behavior, and supporting clinical staff in crisis stabilization efforts. The Behavioral Health Technician I plays a key role in client engagement, observation, and documentation while adhering to trauma-informed care principles.
WORK DUTIES AND TASKS:
Job Duties:
30% - Monitor clients in designated areas to ensure safety and de-escalate situations as needed
20% - Assist with client engagement, orientation to the facility, and basic needs support (e.g., meals, comfort items)
15% - Document client observations, behaviors, and incidents in accordance with Medicaid and BHUC standards
15% - Support clinical staff during crisis interventions and safety planning
10% - Escort clients within the facility and during transfers when needed
5% - Maintain cleanliness and readiness of client areas in collaboration with environmental services
5% - Participate in staff meetings, trainings, and ongoing professional development
QUALIFICATIONS, EDUCATION AND EXPERIENCE REQUIREMENTS:
High school diploma or GED required; Associate's degree in a human services field preferred.
At least 1 year of experience in behavioral health, crisis services, or a related human services role preferred.
Training in de-escalation, crisis response, or CPI certification preferred (must be obtained within 90 days of hire).
Ability to interact effectively with individuals in crisis and work as part of a multidisciplinary team.
In addition to competitive salaries and opportunities for advancement, full-time employees are offered a wide range of benefits to meet their individual needs, which includes:
Medical, Vision, Dental Insurance.
Life Insurance (Paid by Company).
PTO (Paid Time Off).
Paid Holidays.
Longevity Pay.
401K Retirement Plan.
Funeral Leave.
FMLA.
Supplemental Insurance offering through Aflac with Payroll Deduction.
Direct Deposit.
Training Opportunities.
Continuing Education Leave for Licensed Professionals (opportunity to gain free CEU's).
Free Clinical Supervision in Greenville (LCSWA/LCASA/CSAC).